Thena

What is Thena?

Thena is a support platform that creates tickets from Slack, email, MS Teams, web chat, web forms and Discord. AI agents detect tickets, summarize threads and tag them. Higher plans add auto-responses and workflows. Tickets are grouped by customer account, and Thena integrates with Salesforce, HubSpot, Jira and Linear.

Who is it for?

B2B SaaS companies that support customers in shared Slack channels, with a small support team covering many accounts. Teams that run support mostly through a web portal or a phone line get less from it.

Pricing

• Starter: $29/user/mo (annual), up to 5 seats and 1,000 tickets/month, Slack and email, AI ticket detection, summaries, tagging and assistant.
• Standard: $79/user/mo (annual), adds AI web chat, auto-responses, co-pilot, AI-powered workflows, MCP, APIs and Agent Studio.
• Enterprise: $119/user/mo (annual), adds MS Teams, custom agent deployments, unlimited MCP, enterprise security and enterprise APIs.

Prices checked on 6 October 2026.

Strengths

• Slack messages become tracked tickets inside the customer's own channel.
• One inbox covers Slack, email, MS Teams, web chat, web forms and Discord.
• Tickets group by customer account.
• Native Salesforce, HubSpot, Jira and Linear integrations.
• AI ticket detection, summaries and tagging are in the $29 Starter plan.

What to consider

• Starter is limited to 5 seats and 1,000 tickets/month.
• Auto-responses, web chat and workflows require Standard at $79/user/mo.
• MS Teams support is Enterprise only, at $119/user/mo.
• The product is built around Slack and chat; email-first teams get less from it.

Bottom line

Shortlist Thena if your customers talk to you in Slack and a few people cover many accounts. Check which AI features you need, since most of them start at the $79 tier.