HappyFox

What is HappyFox?

HappyFox sells a help desk for customer tickets, a service desk for IT, a contact center suite and a new CRM. The help desk turns email, chat and social messages into tickets with a knowledge base. AI products include a chatbot, Autopilot agents for repetitive tasks and HappyFox AI for drafting.

Who is it for?

Customer support and IT teams in education, ecommerce, healthcare and real estate. The pricing page offers flat-fee, unlimited-agent plans for teams of roughly 20 to 25 agents or more. Teams that want a single public price per plan should compare Help Scout or Freshdesk.

Pricing

• Help Desk: from $24/agent/mo. The Basic plan is capped at 5 agents.
• Service Desk: from $49/agent/mo.
• Contact Center Suite: from $99/agent/mo, AI products bundled.
• HappyFox CRM: from $20/user/mo; eligible startups get one year free with 50,000 AI credits.
• AI add-ons: HappyFox AI $14/agent/mo, Autopilot 2 cents per successful action, Chatbot $0.33 per resolution, Assist AI $1/user/mo, Workflows $199/mo.

Annual billing saves 20%. Every plan has a 14-day trial without a card. Prices checked on 6 October 2026.

Strengths

• Help desk, IT service desk and CRM are sold by one vendor.
• Unlimited-agent plans charge a flat annual fee with a ticket allowance instead of per-agent prices.
• AI is priced per use: $0.33 per chatbot resolution, 2 cents per Autopilot action.
• Integrates with Slack, Microsoft Teams, Jira, Shopify, Salesforce, Asana and Aircall.

What to consider

• The Basic help desk plan is limited to 5 agents.
• The pages reviewed show only starting prices, not full per-plan prices.
• AI add-ons add $14 per agent per month plus usage fees.
• Workflows is a separate $199/mo product.

Bottom line

Shortlist HappyFox if you want a help desk and a service desk from one vendor, or a flat fee for a large team. Before buying, get the per-plan price for your agent count and the AI add-ons you plan to use.