monday service

What is monday service?

monday service runs support and IT requests on monday.com boards. Tickets arrive by email, through monday WorkForms or from a hosted monday-inbox email server, and every plan lists unlimited tickets. Two-way email with Gmail and Outlook tracks customer communication in one place. AI ticket triage categorizes and prioritizes tickets, and a customer portal lets requesters submit and track requests.

Who is it for?

Support teams and internal IT or service desks, particularly those that already use monday.com. Teams with many external requesters should check the portal caps first, since Standard allows 10 portal users and Pro 100.

Pricing

Prices are per seat per month, billed annually. The page's example is 10 seats: $310/month on Standard and $450/month on Pro.

• Standard: $31, unlimited tickets, intake by email and WorkForms, two-way Gmail and Outlook email, 1 monday-inbox email server, AI ticket triage for 1 board, customer portal for up to 10 users, a dashboard on 1 board.
• Pro: $45, adds dynamic auto-responses for any channel, AI triage on 3 boards, a custom email prefix, a customer portal for up to 100 users, dashboards combining 20 boards.
• Enterprise: price on request, adds unlimited AI triage boards, multiple email servers, unlimited portal users, 250K automation and integration actions per month, 24/7 support, multi-level permissions and HIPAA compliance.

Prices checked on 6 October 2026.

Strengths

• Unlimited tickets on every plan: no per-ticket pricing.
• Several intake paths: email, WorkForms and a hosted email server.
• AI ticket triage: sorts incoming tickets by category and priority.
• Customer portal: requesters submit and follow their own tickets.
• Board-based setup: work shares the monday.com boards and dashboards you may already use.

What to consider

• The customer portal is limited to 10 users on Standard and 100 on Pro.
• AI triage covers 1 board on Standard and 3 on Pro.
• Dashboards across 20 boards need Pro.
• HIPAA compliance, 24/7 support and multi-level permissions are Enterprise-only.
• Enterprise pricing is not public.

Bottom line

Shortlist monday service if your team already works in monday.com and wants tickets next to its other work. Before buying, count how many external requesters need portal access and compare that with the 10 and 100 user caps.