Crisp

What is Crisp?

Crisp is a customer support platform. A chat widget for websites and apps, plus WhatsApp, Messenger, Instagram, email and other channels, feed one shared inbox. A no-code builder creates AI agents, a knowledge base serves as a help center, and a support CRM keeps customer data and profiles.

Who is it for?

Crisp serves businesses of all sizes across support, sales and marketing; its site lists Emma, Air France, Decathlon and Reedsy as customers. It fits small and mid-size teams that want flat monthly pricing. Teams that need deep ticket workflows or ITSM features should look at a full help desk.

Pricing

Crisp charges per workspace per month, not per agent. USD, excluding VAT. A yearly payment option exists. Every plan has a 14-day trial with all features.

• Free: $0, 2 seats.
• Mini: $45/mo, 4 seats, about $5 of AI credits (around 90 automated conversations). Extra agents $10/mo.
• Essentials: $95/mo, 10 seats, about $25 of AI credits (around 450 conversations), up to 50,000 customer profiles. Extra agents $10/mo.
• Plus: $295/mo, 20+ seats, about $75 of AI credits (around 1,350 conversations), up to 200,000 profiles, 5 sub-inboxes.
• Enterprise: custom pricing with dedicated onboarding and SLAs.

Prices checked on 6 October 2026.

Strengths

• Flat workspace pricing: cost does not rise with each agent added up to the plan's seat count.
• Free plan with 2 seats suits a first support setup.
• Many channels in one inbox: web chat, WhatsApp, Messenger, Instagram and email.
• No-code AI agent builder lets a non-developer build automated replies.
• Knowledge base and support CRM are in the same product.

What to consider

• AI runs on credits per plan, so high automated volume can use the allowance.
• Mini has 4 seats and each extra agent costs $10 a month.
• Customer profiles are capped at 50,000 on Essentials and 200,000 on Plus.
• Sub-inboxes appear on Plus, so multi-brand setups need the $295 plan.

Bottom line

Shortlist Crisp if a small or mid-size team wants chat, inbox and AI support at a flat price. Before buying, estimate monthly automated conversations against the credit allowance of the plan you pick.