HubSpot Service Hub

What is HubSpot Service Hub?

Service Hub is HubSpot's customer service software. It provides an AI-assisted help desk and ticketing workspace, a knowledge base and a secure customer portal. Tickets sit on the same CRM record as the contact and the deals. The AI Customer Agent answers inquiries on email and live chat.

Who is it for?

Support teams that already use HubSpot CRM or want service data tied to sales and marketing records. The free plan fits teams of up to 2 users. Teams that want a stand-alone help desk with a lower bill at scale should compare Help Scout or Freshdesk.

Pricing

• Free: $0 for up to 2 users, live chat with HubSpot branding and limited bot features.
• Starter: from $7/seat/mo annual ($20 monthly), 500 HubSpot Credits, help desk and ticketing.
• Professional: from $90/seat/mo annual ($100 monthly), 3,000 Credits, skill-based routing and more; $1,500 one-time onboarding fee.
• Enterprise: from $150/seat/mo, 5,000 Credits, advanced routing and controls; $3,500 one-time onboarding fee.
• Credits: extra packs cost $0.01 per credit. Credits power AI features.

Prices checked on 6 October 2026.

Strengths

• Tickets, contacts and deals share one CRM record.
• A free plan covers 2 users.
• Customer Agent and Data Agent are available on higher tiers.
• Paid plans include calling minutes, a knowledge base and customer analytics.

What to consider

• Professional needs a $1,500 onboarding fee and Enterprise $3,500.
• The jump from Starter to Professional is from $7 to $90 per seat.
• AI features consume credits, and extra credits cost $0.01 each.
• The free plan shows HubSpot branding on chat.

Bottom line

Shortlist Service Hub if your team already runs on HubSpot and wants support in the same CRM. Before buying, add the onboarding fee and expected AI credits to the seat price.