LiveChat

What is LiveChat?

LiveChat is live chat software owned by Text, Inc. A chat widget on your website routes conversations to agents, with AI features for reply suggestions, chat summaries and text enhancement. It also handles WhatsApp, Facebook Messenger, Instagram and Apple Messages, and lists 200+ integrations including Shopify, Slack, Zapier and Stripe.

Who is it for?

Sales and support teams that want chat on their website, from one agent on Starter to full departments on Business. Teams that need ticketing or phone support should check the feature list first; the pricing page lists neither.

Pricing

Per agent per month, annual (monthly billing in brackets):

• Starter: $19 ($25). 1 user, tracks 100 visitors, 60-day chat history.
• Team: $49 ($59). Unlimited users, tracks 400 visitors, unlimited chat history.
• Business: $79 ($89). Tracks 1,000 visitors, work scheduler, advanced reporting.
• Enterprise: custom, with dedicated support.

All plans include a 14-day trial with no credit card. AI reply suggestions use 3 sources on Starter and 10 on Team and Business.

Prices checked on 6 October 2026.

Strengths

• Chat with WhatsApp, Messenger, Instagram and Apple Messages.
• AI reply suggestions, summaries and text enhancement on all plans.
• 200+ integrations with Shopify, Slack, Zapier, Mailchimp, Calendly, Zendesk, WordPress, Webflow and Stripe.
• 14-day trial without a card.

What to consider

• Starter has 1 user and 60 days of chat history.
• Visitor tracking caps at 100, 400 and 1,000 by plan.
• Sentiment analysis is early access on Business and above.
• The pricing page lists chat and AI features but no ticketing or phone.

Bottom line

Shortlist LiveChat for website chat with AI assistance. Pick the plan by visitor tracking limit and chat history, which differ sharply between tiers.