Dynamics 365 Sales

What is Dynamics 365 Sales?

Dynamics 365 Sales is Microsoft's cloud CRM for sales reps, managers and sales operations. It connects to Outlook and Microsoft 365, and to Power Apps, Power Automate and Power BI for customizing and reporting. Copilot features include a Sales Qualification Agent, a Sales Opportunity Agent that researches deals and flags risks, a Sales Research Agent and, in preview, a Sales Close Agent. Teams can build custom agents in Copilot Studio.

Who is it for?

It suits sales organizations that already run on Microsoft 365 and want CRM inside Outlook and Teams, with the option to extend through Power Platform. A small team that wants a quick, light setup may prefer a simpler CRM.

Pricing

Prices are per user per month, paid yearly.

• Professional: $65. Core sales force automation, Microsoft 365 interoperation, reporting and dashboards.
• Enterprise: $105. Adds contextual insights, AI, advanced customization, Copilot and access to prebuilt agents.
• Premium: $150. Everything in Enterprise plus 1,000 Copilot Credits, Sales Insights, AI recommendations and data enrichment.
• Microsoft Relationship Sales: contact Microsoft; 10-seat minimum. Enterprise plus LinkedIn Sales Navigator.

Copilot Studio agents are bought separately, as a pre-purchase plan (up to 20% savings) or pay as you go. Prices checked on 6 October 2026.

Strengths

• Microsoft 365 fit: Outlook, Teams and SharePoint connect directly.
• Prebuilt AI agents for qualification, opportunity research and deal analysis.
• Power Platform (Power Apps, Power Automate, Power BI) extends the CRM without a separate vendor.
• Mobile apps for iOS and Android.
• Custom agents can be built in Copilot Studio.

What to consider

• Copilot and prebuilt agents start at the $105 Enterprise edition.
• Copilot Credits are included only on Premium at 1,000, and Copilot Studio agents cost extra.
• Professional at $65 covers core sales force automation, not the AI features.
• Copilot Credits and agents add a usage cost on top of the per-user price.

Bottom line

Shortlist Dynamics 365 Sales if your team lives in Outlook and Teams and wants AI agents inside the CRM. Before buying, price the Enterprise or Premium edition plus any Copilot Studio usage, not the $65 entry plan.