Zendesk

What is Zendesk?

Zendesk runs customer support from one agent workspace. Email, messaging, live chat, phone, social and help center requests become tickets with routing, automations and analytics. Zendesk AI agents resolve requests without an agent, and Copilot assists agents. The marketplace lists 1,800+ apps, partners and integrations.

Who is it for?

Support teams that need many channels, automation and reporting, from small teams to enterprises. Teams with a few tickets a day and no admin time may find it more than they need. Teams that want a flat price should model the add-ons first.

Pricing

• Support Team: $19/agent/mo (annual), email, ticketing, routing, analytics, automations.
• Suite Team: $55/agent/mo (annual), adds AI agents, knowledge base, omnichannel routing, messaging and voice.
• Suite Professional: $115/agent/mo (annual), adds admin copilot, app builder, skills-based routing and IVR.
• Suite Enterprise + Copilot: contact sales.
• AI resolutions: 5 per agent/mo included on Team plans and 10 on Professional. Extra resolutions cost $1.50 (committed) or $2.00 (pay-as-you-go).
• Add-ons: Copilot $50/agent/mo, Workforce Engagement Bundle $50/agent/mo, Contact Center $83/agent/mo.

Annual billing is 20% below monthly. Prices checked on 6 October 2026.

Strengths

• Channels: email, messaging, live chat, phone, social and help center in one workspace.
• Marketplace: 1,800+ apps, partners and integrations per the vendor, plus an API.
• AI agents: priced per automated resolution, so cost follows usage.
• Self-service: the help center publishes a searchable knowledge base.
• Add-on modules: QA, workforce management and contact center products exist for larger operations.

What to consider

• Included AI resolutions are 5 or 10 per agent a month. High-volume bots pay $1.50 to $2.00 for each extra one.
• Copilot costs $50 per agent on top of the plan, close to the $55 Suite Team price.
• Enterprise pricing is not public.
• The cheapest plan, Support Team, has no messaging or voice. Those start at Suite Team.

Bottom line

Zendesk suits teams that need broad channels and a large app marketplace and can budget for add-ons. Before buying, estimate your monthly AI resolutions and which add-ons you need.