Helpshift

What is Helpshift?

Helpshift is a support platform for game studios. Players get help inside the game on mobile, PC, web or console, and AI resolves common requests. Four solution areas are sold separately: Support, Engagement, Trust & Safety and Community. The site lists 70+ languages and Discord and forum integrations.

Who is it for?

Game studios that want support embedded in the game. The site lists 500+ studios, including EA, Sega, Ubisoft, Supercell, Rovio and Krafton. Non-gaming companies should choose a general help desk such as Help Scout or Freshdesk.

Pricing

Helpshift publishes no prices. Its pricing page says the quote depends on interaction volume, solutions activated, capabilities used (technology, AI, human services) and geography and language coverage. Request pricing through the site. Prices checked on 6 October 2026.

Strengths

• In-game support keeps players inside the game.
• Covers support, engagement, trust and safety, and community moderation on one platform.
• Supports 70+ languages.
• Used by 500+ studios according to the vendor.

What to consider

• No public pricing, so budgeting needs a sales conversation.
• Pricing depends on interaction volume, solutions, services and regions, so costs scale with player base.
• Built for games. Other industries get little from the SDK and community tools.
• The pages reviewed list few named integrations beyond Discord and forums.

Bottom line

Shortlist Helpshift if you run a live game and want support inside it, with moderation and community tools. Before buying, get a quote tied to your monthly interaction volume.