Freshsales

What is Freshsales?

Freshsales is the sales CRM in the Freshworks suite. It stores contacts, accounts and deals, shows pipelines as Kanban boards, and lets reps call, email and chat from the contact record. Freddy AI highlights leads, scores intent, recommends next steps on deals and drafts emails.

Who is it for?

Startups and small to mid-sized sales teams that want phone, email and pipeline in one tool at a low per-seat price. Teams that need territory management and sequences must move to Pro. Teams that need forecasting, field-level permissions, custom modules or a sandbox need Enterprise.

Pricing

• Growth: $9/user/mo (annual), includes Kanban view, lifecycle stages, email, phone and chat, templates, custom fields and basic workflows.
• Pro: $39/user/mo (annual), adds contact scoring, deal insights, custom sales activities, territory management and sales sequences.
• Enterprise: $59/user/mo (annual), adds forecasting insights, field-level permissions, custom modules, sandbox and audit logs.
• Add-ons: branded documents $19/user/mo; Freddy AI Agent sessions $49 per 100, with 500 sessions included on paid plans.

A 21-day trial gives the full CRM. Prices checked on 6 October 2026.

Strengths

• Phone, email and chat work inside the CRM record, so reps do not need a separate dialer.
• Sequences and contact scoring start at Pro at $39/user/mo.
• Enterprise adds a sandbox, audit logs and custom modules for teams with admin staff.
• Shares one platform with Freshdesk and Freshservice, so sales and support can use one vendor.

What to consider

• Sales sequences, scoring and territories are locked to Pro and above.
• Forecasting, custom modules and the sandbox require Enterprise at $59/user/mo.
• Freddy AI Agent sessions beyond the 500 included cost $49 per 100.
• The pricing page shows annual prices only. Check the monthly price before choosing monthly billing.

Bottom line

Shortlist Freshsales if you want a low-cost CRM with built-in calling and a path to sequences at $39/user/mo. Before buying, confirm which Pro or Enterprise features you need, because the $9 Growth plan omits several.