Halo Service Solutions

What is Halo Service Solutions?

Halo sells HaloITSM for IT service management, HaloPSA for managed service providers, HaloCRM for sales and enterprise service management on one platform. HaloITSM follows ITIL with a CMDB and no-code setup. HaloPSA covers agreements, timesheets and billing. The site lists 250+ native integrations.

Who is it for?

IT departments, managed service providers and service teams that want ITSM, PSA and CRM under one license. Teams outside IT use it for HR and facilities requests. Small teams wanting a simple help desk will find the setup heavy and should look at HelpDesk or Help Scout.

Pricing

• All modules: £66/agent/mo billed annually, with ITSM, PSA, CRM and ESM at the same price and no tiers.
• License types: named or concurrent, same price. End users and customers using the portal are free.
• Discounts: 15% for charities and not-for-profits; compounding discounts as the buyer's revenue grows.
• Enterprise: $1M a year for unlimited licenses with funded implementation.

Other currencies are shown by region. No charges for data volume or tickets. Prices checked on 6 October 2026.

Strengths

• One price covers ITSM, PSA, CRM and ESM, with no module licensing.
• Concurrent licenses suit shift-based teams.
• Portal users cost nothing.
• Lists 250+ native integrations at no extra cost.

What to consider

• Pricing is shown in £ for the UK. Other regions vary, so confirm your currency.
• Every agent pays the full per-agent rate, even if they use only one module.
• A multi-module platform takes longer to configure than a single-purpose help desk.
• The pages reviewed gave no public list of features per module.

Bottom line

Shortlist Halo if you need ITSM and PSA or CRM together and want a flat per-agent price. Before buying, check the price in your currency and compare concurrent against named licenses for your shifts.