TeamSupport

What is TeamSupport?

TeamSupport is a customer support and success platform for B2B companies. Tickets, chat and customer data sit on one account record. The platform scores accounts by ticket severity, sentiment and revenue at risk, and flags distress signals and expansion signals. Products include ticketing, messaging and live chat, customer playbooks, insights and AI agents. TeamSupport is based in Dallas, Texas.

Who is it for?

TeamSupport targets B2B technology companies that want support and customer success in one tool. It positions itself against Zendesk and Pylon. Companies that sell to consumers, or teams that only need a simple inbox, should look at a lighter help desk.

Pricing

Prices are per month, billed annually. The page does not state whether they are per user or per account.

• Starter: $45, up to 5 users.
• Professional: $65, unlimited users.
• Scale: $85, unlimited users. Includes more playbooks (3) and a higher feature set than Professional; the comparison table lists the details.
• Messaging and live chat: $15 per agent per month on every plan.
• Extras: Insights $270 per month (1 designer, 5 viewers), more playbooks $100 per month for up to 50, Broadcast beyond 500 messages $100 per month for 10,000.
• Services: basic training $1,000–$2,000, data import $1,000 per 5,000 records (self-serve import is free).

Prices checked on 6 October 2026.

Strengths

• Support and success on one record. Accounts show ticket and distress signals together.
• Account scoring. Prioritise by severity, sentiment and ARR at risk.
• Free self-serve import. Assisted import costs $1,000 per 5,000 records.
• Unlimited users on Professional and Scale.

What to consider

• The pricing page does not say whether $45–$85 is per user or per account. Confirm in your quote.
• Live chat, Insights and extra playbooks are priced on top.
• Training costs $1,000–$2,000 and assisted import costs $1,000 per 5,000 records.
• Features differ by tier, for example playbooks included (1 on Professional, 3 on Scale). Read the comparison table.
• We found no public integrations page on 6 October 2026.

Bottom line

Shortlist TeamSupport if you run support and customer success for a B2B tech company and want account-level signals. Ask whether the plan price is per user, and add training, import and chat to the total.