Jitbit Helpdesk

What is Jitbit Helpdesk?

Jitbit Helpdesk converts support requests from email (IMAP, Exchange, SMTP, Office 365), a web portal, live chat, API and WhatsApp into tickets. It adds automation rules, SLA management with escalation alerts, asset management, a knowledge base, time tracking and AI ticket routing. It runs as SaaS or self-hosted, with iOS and Android apps.

Who is it for?

IT support teams and small support desks that work mostly by email and want a fixed monthly price per bundle of agents. Teams with more than 9 agents pay $29 per extra agent, so large desks should compare per-seat tools.

Pricing

SaaS plans, per month (annual billing is discounted):

• Freelancer: $29 ($24.92 annual), 1 agent.
• Startup: $69 ($58.25 annual), 4 agents, unlimited AI credits.
• Company: $129 ($108.25 annual), 7 agents, hides "powered by Jitbit", downloadable backups.
• Enterprise: $249 ($208.25 annual), 9 agents, $29 per extra agent, HIPAA and BAA, expedited support.

All plans include unlimited storage, mobile apps and a custom domain. Self-hosted pricing is on the vendor's site and was not captured in this check.

Prices checked on 6 October 2026.

Strengths

• Bundled agent counts: 4 agents cost $69, so a team of 4 pays $17.25 per agent.
• Integrations with Slack, Microsoft Teams, Jira, GitHub and Active Directory.
• Self-hosted option for teams that must keep data on their own servers.
• Unlimited storage on every plan.
• HIPAA compliance and a BAA on Enterprise.

What to consider

• Freelancer has one agent and Startup has four, so a fifth agent means upgrading.
• Unlimited AI credits start at Startup.
• Hiding the Jitbit branding requires Company or higher.
• The product is email-centred; the site lists WhatsApp and chat as channels but not phone.

Bottom line

Shortlist Jitbit if you have 1 to 9 agents, work mostly by email and want predictable bundle pricing. Check the self-hosted price on the vendor's site if on-premises is a requirement.