Tidio

What is Tidio?

Tidio combines live chat, a shared inbox, ticketing and a chatbot. Lyro, its AI agent, answers from your website and knowledge base; Tidio claims it resolves 67% of conversations. Flows are visual automations for lead capture and offers. Channels are live chat, email, Instagram, Messenger and WhatsApp.

Who is it for?

Ecommerce stores and small support teams that want chat and AI answers on a website, with Shopify, WordPress, Wix or Zapier connected. Tidio reports 300,000+ businesses. B2B teams that need account-level support tracking should look at a help desk.

Pricing

• Free: $0, 50 billable conversations, 10 seats, live chat, ticketing and email.
• Starter: $24.17/mo (annual, $290/yr), 100 billable conversations, 10 seats, 50 one-time Lyro conversations.
• Growth: from $49.17/mo, from 250 billable conversations, adds analytics, automatic assignment and macros.
• Plus: from $300/mo plus usage, adds a success manager, departments, multiproject and custom branding.
• Premium: quote-based, adds SSO, compliance and a guaranteed 50% Lyro resolution rate.

Add-ons: Lyro from $32.50/mo for 50 conversations; Flows from $24.17/mo for 2,000 visitors reached. Prices checked on 6 October 2026.

Strengths

• A free plan with 10 seats covers live chat and ticketing.
• Lyro answers from your site and knowledge base in several languages.
• Flows build lead capture and discount offers without code.
• One inbox covers live chat, email, Instagram, Messenger and WhatsApp.
• Named integrations include Shopify, WordPress, Wix and Zapier.

What to consider

• Lyro and Flows are billed separately from the plan.
• Plans cap billable conversations: 50 on Free, 100 on Starter.
• Plus starts at $300/mo plus usage.
• The 67% resolution rate is Tidio's own claim; Premium guarantees 50%.

Bottom line

Shortlist Tidio if you run an online store or small support team and want chat plus AI on a low budget. Price your expected conversation volume with Lyro included before you pick a plan.