Sobot Omnichannel Suite
Customer contact platform with AI agents, a human agent workspace and voice, covering 20+ channels such as WhatsApp, web chat and marketplaces. Quote-based pricing.
What is Sobot Omnichannel Suite?
Sobot is a customer contact platform with three parts: AI Agents for messaging and voice, Nexus (a workspace for human agents with an AI copilot) and Experts (a dedicated support team). It connects 20+ channels, including website, mobile, phone, WhatsApp, social platforms and marketplaces such as Amazon, Shopify and TikTok Shop. The AI agents resolve routine questions and hand complex ones to people.
Who is it for?
Sobot lists e-commerce retailers, financial services, gaming companies, educational institutions and enterprises. It fits teams with high message volume across many channels and markets. The vendor says it serves 10,000+ businesses and a 90%+ AI resolution rate (vendor claims, October 2026). Small teams that want a flat per-seat price should look elsewhere.
Pricing
Sobot publishes no prices. The pricing page returned an error on 6 October 2026, and the site offers a free trial and a demo.
- All products: quote-based.
Prices checked on 6 October 2026.
Strengths
- 20+ channels in one workspace, including WhatsApp, voice and marketplace chats.
- AI agents for messaging and voice. They answer and hand over to humans.
- Marketplace connections. Amazon, Shopify, Lazada, Walmart and TikTok Shop are named.
- Model connections. OpenAI and Claude are listed integrations.
- Multi-language support across AI agents.
What to consider
- No public prices and no price page, so budget needs a sales call.
- The resolution-rate and customer figures come from the vendor.
- Buying bundles AI agents, workspace and services, so you may pay for parts you do not use.
- Ticketing detail is thin on the homepage. Ask for a demo of the ticket workflow.
Bottom line
Shortlist Sobot if you run support across WhatsApp, marketplaces and voice and want AI agents handling the first line. Ask for a quote broken out by product and a test on your own ticket volume.
WeekCRM score: 46 out of 100
Sobot Omnichannel Suite is number 53 of 65 help desks and support tools we have scored. Every point comes from a fact with a source, checked on Oct 7, 2026.
| Check | Points | What we found |
|---|---|---|
| Price for 10 agents | 0/20 | No public price |
| Integrations | 5/20 | 5 of 20 common apps connect natively or through a marketplace |
| Ease of use | 20/20 | 10 out of 10 from customer reviews Capterra 5/5, 95 reviews; G2 388 reviews, no ease-of-use rating shown (not counted) |
| Release pace | 7/15 | 4 dated releases in 180 days |
| Openness | 11/15 | public API docs, public changelog |
| Price transparency | 0/5 | No public prices |
| Free entry | 3/5 | Free trial |
Sobot Omnichannel Suite integrations we verified
| App | How it connects | What syncs | Checked |
|---|---|---|---|
| Facebook Messenger | Built in | — | Oct 7, 2026 |
| Built in | — | Oct 7, 2026 | |
| Salesforce | Built in | — | Oct 7, 2026 |
| Shopify | Marketplace app | — | Oct 7, 2026 |
| Built in | — | Oct 7, 2026 |
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