LiveAgent

What is LiveAgent?

LiveAgent is a help desk that brings email, live chat, phone, social media and contact forms into one workspace. It adds ticketing, a knowledge base, a built-in call center and an AI chatbot. Channels include Facebook, X, Instagram, WhatsApp, Viber and Telegram. The vendor lists 200+ integrations.

Who is it for?

Support teams that want phone, chat and social in one tool at a low per-agent price. The site names NASCAR, Oxford, Hyundai, Slido and Geodis as customers. Teams that need only email ticketing may not need the call center or social channels.

Pricing

Per agent per month, annual (monthly billing in brackets):

• Small Business: $15 ($19). Ticketing, live chat, knowledge base, AI agents, automation.
• Medium Business: $29 ($35). Adds call center, IVR, reports, SLA management.
• Large Business: $49 ($59). Adds social channels: Facebook, Instagram, X, WhatsApp, Telegram, Viber.
• Enterprise: $69 ($85). Adds a dedicated account manager and priority support.

Every plan includes iOS and Android apps, API access and integrations. A 30-day trial needs no credit card.

Prices checked on 6 October 2026.

Strengths

• Per-agent prices start at $15.
• Call center and IVR start on Medium at $29.
• Mobile apps, API and integrations are on every plan.
• 30-day trial without a credit card.

What to consider

• WhatsApp, Instagram and other social channels need the Large plan at $49.
• Call center, IVR and SLA management need Medium or higher.
• Monthly billing costs $4 to $16 more per agent.
• Dedicated account management needs Enterprise.

Bottom line

Shortlist LiveAgent for low per-agent pricing with phone and chat. Pick your tier by channel: social needs Large, phone needs Medium.