Kayako

What is Kayako?

Kayako One is a help desk platform with a unified inbox, ticketing, knowledge base, live chat widget, automation rules and reporting. Kay, its AI agent, resolves tickets without a human by taking actions or giving an answer the customer confirms. Kay connects to Slack, Stripe, Shopify, Zendesk, Salesforce, Twilio and HubSpot, and to custom APIs, to handle refunds, account creation, label generation, password resets and order updates.

Who is it for?

Support teams that want to pay for resolved tickets instead of seats, especially those running Kay on top of an existing help desk such as Zendesk, Freshdesk or Intercom. Teams that want predictable monthly seat costs should check how resolution volume converts to a bill.

Pricing

• Kayako One: $1 per resolved ticket. No seat fees and no setup fees. A resolution is a ticket Kay solves without a human agent.

The site lists no trial. The previous $79 per agent per month plan no longer appears on the pricing page.

Prices checked on 6 October 2026.

Strengths

• Billing per resolution with no seat or setup fees.
• Kay runs actions such as refunds and password resets through connected systems.
• Works on top of Zendesk, Freshdesk, Intercom or the Kayako help desk.
• Help desk basics included: inbox, tickets, knowledge base, live chat, automation and reporting.

What to consider

• Cost scales with resolved volume: 5,000 resolutions is $5,000.
• The pricing page does not say how human-handled tickets are billed.
• No free trial is listed.
• The 68% resolution rate and CSAT gain on the site are vendor figures.

Bottom line

Shortlist Kayako if you want AI resolution priced per outcome and have a high share of repetitive tickets. Ask what human-handled tickets cost before you commit.