Kommo

What is Kommo?

Kommo is a cloud-based CRM designed around conversational selling through messaging apps. It captures and manages leads from WhatsApp, Instagram, TikTok, email, and SMS in a unified pipeline view, and lets teams build automated salesbots without writing code.

Who is it for?

Kommo works well for small and medium-sized businesses that close deals through messaging channels rather than formal email chains. It is particularly popular with agencies, service businesses, and teams in Latin American and European markets where WhatsApp is central to sales.

Strengths

• Messenger integration — connects WhatsApp, Instagram, TikTok, email, SMS, and more into one inbox.
• No-code salesbots — build automated qualification and follow-up flows without developer help.
• Pipeline management — Kanban-style deal board with customizable stages and automation triggers.
• AI assistance — built-in AI agent for lead qualification and customer support routing.
• Scalable plans — four tiers from $15 to enterprise, covering solo operators to larger teams.

What to consider

• All plans require a minimum 6-month commitment; there is no monthly billing option.
• Some features, including repeat purchase tracking, are still in beta.
• Media storage during trial is capped at 10 GB, which can be limiting for image-heavy workflows.

Bottom line

Kommo is a strong pick for sales teams whose conversations happen on messaging apps. If your pipeline lives in WhatsApp threads and DMs rather than email, Kommo brings structure without losing the conversational feel.