CRM
Kommo
Kommo is a messenger-based CRM that puts WhatsApp, Instagram and other chats into a sales pipeline, with salesbots and AI agents. Priced per user with a 6-month minimum.
What is Kommo?
Kommo is a CRM that collects leads from messaging channels such as WhatsApp and Instagram into a pipeline. Teams build salesbots without code, and AI agents handle reply suggestions, task suggestions and summaries from a monthly credit allowance. The marketplace lists 100+ integrations.
Who is it for?
Small and mid-sized teams that sell through chat apps and want conversations and deals in one place. Teams that sell mainly by email should check whether a messaging-first tool fits.
Pricing
Per user per month on the 6-month term; minimum 6-month commitment, no monthly payment. A 1-year term costs $20.84 (Base), $29.17 (Advanced) and $37.50 (Pro):
- Base: $25. AI reply suggestions, task suggestions and summaries; 750 AI credits a month; 1 WhatsApp number and 1 Instagram account.
- Advanced: $35. Pipeline automation, broadcasting, up to 3 AI agents; 1,250 credits; 3 WhatsApp numbers and 3 Instagram accounts.
- Pro: $45. Unlimited channels, up to 50 AI agents, booking and scheduling, audience activation; 2,250 credits.
- Enterprise: custom. SSO and dedicated account management.
The 14-day trial gives access to all features with 10 GB storage. Monthly credits do not roll over; extra credit packages are sold.
Prices checked on 7 October 2026. In July 2026 Base was $15 and Advanced $25.
Strengths
- Messaging channels feed one pipeline.
- Salesbots build qualification and follow-up flows without developers.
- Pro has unlimited channels and up to 50 AI agents.
- 100+ marketplace integrations on all plans.
What to consider
- Minimum commitment is 6 months; monthly billing is not offered.
- Base allows 1 WhatsApp number and 1 Instagram account.
- Pipeline automation and broadcasting start at Advanced.
- AI credits are capped monthly and do not roll over.
Bottom line
Shortlist Kommo if WhatsApp or Instagram is where your deals happen. Count the channel numbers and AI credits you need to pick the tier before signing the 6-month term.
WeekCRM score: 78 out of 100
Kommo is number 15 of 83 CRMs we have scored. Every point comes from a fact with a source, checked on Oct 7, 2026.
| Check | Points | What we found |
|---|---|---|
| Price for 10 people | 16/20 | $291.7 a month on Advanced, billed annually |
| Integrations | 14/20 | 14 of 20 common apps connect natively or through a marketplace |
| Ease of use | 16/20 | 8.8 out of 10 from customer reviews Capterra 4.4/5, 263 reviews; App Store 4.25/5, 12 ratings (too few, not counted) |
| Release pace | 11/15 | 9 dated releases in 180 days |
| Openness | 15/15 | public API docs, public changelog, self-serve export |
| Price transparency | 3/5 | Some plans are “contact sales” |
| Free entry | 3/5 | Free trial |
Kommo integrations we verified
| App | How it connects | What syncs | Checked |
|---|---|---|---|
| Aircall | Marketplace app | Click-to-dial from Kommo; Call date, time, type, duration, participants and recording logged to lead events | Oct 7, 2026 |
| Calendly | Marketplace app | New Calendly meetings create leads; Meeting tasks added to existing contacts' lead cards; Meetings synced to the Kommo Calendar | Oct 7, 2026 |
| Gmail | Built in | Gmail emails synced to the Kommo inbox and lead card feed; Emails sent from lead cards; Automated emails sent from Digital Pipeline stages (Advanced plan) | Oct 7, 2026 |
| Intercom | Marketplace app | New Intercom conversations create leads; Intercom chat history stored in the lead card; Existing contacts kept in sync | Oct 7, 2026 |
| Marketplace app | Leads created from LinkedIn profiles via the Lead Scraper extension; LinkedIn Lead Gen Form submissions create leads | Oct 7, 2026 | |
| Mailchimp | Built in | Leads subscribed to Mailchimp lists from the lead card; Bulk list updates; Automatic subscription when a lead reaches a pipeline stage (Advanced plan) | Oct 7, 2026 |
| Make | Marketplace app | — | Oct 7, 2026 |
| Shopify | Marketplace app | Shopify products, orders, contacts and transactions synced to Kommo; Pre-built e-commerce sales funnel | Oct 7, 2026 |
| Slack | Marketplace app | New lead and stage-change alerts posted to Slack channels; Lead details and pipeline updates posted to Slack | Oct 7, 2026 |
| Stripe | Marketplace app | Invoices generated and sent from pipeline stages; Payment status shown in the lead card; Stripe product list synced to Kommo; Payment links sent via Salesbot | Oct 7, 2026 |
| Typeform | Marketplace app | Typeform submissions create leads; Form fields mapped to lead fields; New leads placed in a chosen pipeline stage | Oct 7, 2026 |
| Built in | WhatsApp conversations in the Kommo unified inbox; Salesbot automated replies; Message delivery and read status; Multiple WhatsApp numbers per account | Oct 7, 2026 | |
| Zapier | Marketplace app | Leads created from other apps; Contacts kept in sync; Leads moved between pipeline stages | Oct 7, 2026 |
| Zoom | Built in | Zoom meeting invitations sent from the lead card by email or messenger; Zoom video and call recordings stored in the lead card; Salesbot can create meetings and send links automatically | Oct 7, 2026 |
| Microsoft Teams | Through Zapier or Make | — | Oct 7, 2026 |
| Outlook | Through Zapier or Make | — | Oct 7, 2026 |
| PandaDoc | Through Zapier or Make | — | Oct 7, 2026 |
| QuickBooks | Through Zapier or Make | — | Oct 7, 2026 |
