Richpanel

What is Richpanel?

Richpanel is an AI-first help desk for e-commerce brands. It combines email, chat, SMS, WhatsApp, Instagram, Facebook and TikTok in one inbox with customer and order history. AI agents follow standard operating procedures you set, with permissions for what they may do, QA checks before they send, and a copilot mode for human oversight. Refunds and incomplete tasks need human approval. It says 3,000+ brands use it, and it offers a "50% automated in 30 days or your money back" guarantee.

Who is it for?

Support teams at growing e-commerce and DTC brands that have outgrown a basic help desk. Non-retail teams will not use its commerce integrations.

Pricing

• Helpdesk seats: $99/seat/mo (annual) or $119 monthly.
• AI agents: about $0.20 per conversation on annual billing ($0.50 per credit); $0.60 per credit monthly. $200/mo minimum.
• Included: QA AI and a Self-Service Portal at no add-on fee; Social Media Agent about $0.05 per conversation.
• Returns and Exchanges add-on: from $99/mo.
• Trial: none stated on the pricing page.

Prices checked on 6 October 2026.

Strengths

• Commerce data in the ticket: integrates with Shopify, Recharge and Skio for orders and subscriptions.
• AI with guardrails: SOPs, permissions and pre-send QA checks.
• Many channels: email, chat, SMS, WhatsApp and three social networks.
• Named integrations: Klaviyo, Yotpo, AfterShip, ShipStation, Loop, Aircall, Dialpad and JustCall.

What to consider

• $99 per seat is above most general-purpose help desks.
• AI has a $200 monthly minimum plus per-conversation fees.
• No free trial is shown on the pricing page.
• Refunds need human approval, so full automation has limits.

Bottom line

Shortlist Richpanel if you run a Shopify-based brand and want AI to handle order-status tickets. Before buying, model your monthly conversation volume against the seat price and AI minimum.