ProProfs Help Desk
Ticketing help desk with a shared inbox, AI response drafts and automation rules, from ProProfs. Has a free single-user plan and per-user paid plans.
What is ProProfs Help Desk?
ProProfs Help Desk turns customer messages from email, web forms, live chat and Facebook DMs into tickets in one inbox. It assigns tickets round-robin or by automation rules, drafts replies with AI, adjusts the tone of replies, flags urgent or negative tickets, and sends CSAT surveys. It pairs with other ProProfs products: Live Chat, Knowledge Base and Survey Maker.
Who is it for?
Small support teams in software, e-commerce, SaaS, financial services, manufacturing, hospitality and consulting. Solo operators can start on the free plan. Teams that need deep CRM history on each customer should check the Salesforce connection or choose a larger help desk.
Pricing
- Free: $0 for 1 user, 100 emails a month, unlimited inboxes.
- Essentials: $23.88/user/mo (annual). 1,000 tickets a month, email ticketing, 50 AI response drafts a month, basic automation and reports.
- Business: $47.88/user/mo (annual). 6,000 tickets a month, AI first response, custom forms, omnichannel (email and web forms), smart workflows.
- Business Complete Elite: from $179.97/mo for a 3-user bundle. 15,000 tickets a month, WhatsApp and Facebook messaging, SSO/SAML, 40+ integrations, mobile app.
- Customer Delight Suite: from $499/mo. 60,000 tickets a month and five ProProfs products.
- Trial: no credit card; 15-day money-back guarantee on paid plans.
Prices checked on 6 October 2026.
Strengths
- Free plan: one user can run unlimited inboxes with canned responses, tags and ticket history.
- AI drafting: Essentials includes 50 AI drafts a month; Business adds a first-response generator and tone rewriting.
- Ticket routing: round-robin assignment and rule-based automation sort incoming tickets.
- Bundle option: the Customer Delight Suite adds live chat, knowledge base and surveys under one contract.
What to consider
- Every plan caps tickets per month: 1,000 on Essentials and 6,000 on Business.
- WhatsApp and Facebook messaging, SSO and the mobile app need the Elite plan.
- The free plan stops at 100 emails a month and a single user.
- The pricing page lists a monthly price of $29.99 per user for both Essentials and Business next to different annual prices, so confirm the monthly rates before buying.
Bottom line
Shortlist ProProfs if you are a small team that wants a cheap ticketing tool with a free start. Before buying, match your monthly ticket volume against the plan caps and check which channels each plan includes.
WeekCRM score: 42 out of 100
ProProfs Help Desk is number 55 of 65 help desks and support tools we have scored. Every point comes from a fact with a source, checked on Oct 7, 2026.
| Check | Points | What we found |
|---|---|---|
| Price for 10 agents | 20/20 | $199.9 a month on Essentials, billed annually |
| Integrations | 5/20 | 5 of 20 common apps connect natively or through a marketplace |
| Ease of use | 0/20 | Fewer than 30 reviews on the review sites we read Capterra 4.9/5, 14 reviews (too few, not counted); G2 9.6/10, 18 reviews (too few, not counted) |
| Release pace | 0/15 | No changelog we could read |
| Openness | 7/15 | public API docs |
| Price transparency | 5/5 | Every plan has a public price |
| Free entry | 5/5 | Free plan |
ProProfs Help Desk integrations we verified
| App | How it connects | What syncs | Checked |
|---|---|---|---|
| HubSpot | Built in | — | Oct 7, 2026 |
| Jira | Built in | — | Oct 7, 2026 |
| Salesforce | Built in | — | Oct 7, 2026 |
| Shopify | Built in | — | Oct 7, 2026 |
| Slack | Built in | — | Oct 7, 2026 |
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