eDesk

What is eDesk?

eDesk is a help desk for ecommerce sellers. It brings customer messages from marketplaces and stores into one inbox: Amazon, eBay, Walmart, Shopify, TikTok Shop, Instagram, Facebook, WhatsApp and 290+ more integrations. An AI Agent answers a share of tickets (the vendor says up to 65%), and AI also handles routing, sentiment analysis, reply suggestions and translation. Other tools cover a chatbot, pre-sales support, review management, a knowledge base and reporting.

Who is it for?

The vendor serves ecommerce sellers and retailers from small businesses to enterprise brands, and says 5,000+ sellers use it. It fits multi-channel sellers who answer buyers on marketplaces. A team that sells through its own store only, or that needs a general help desk with ITSM features, should compare other tools.

Pricing

Annual billing is 20% cheaper than monthly. The AI Agent costs $0.99 per outcome on every plan, charged only when it resolves an issue.

• Essential: $39/mo annual ($49 monthly). 1 online store or marketplace, shared workspace, social messaging, live chat, rule-based automations.
• Growth: $89/mo annual ($115 monthly). 5 stores or marketplaces, performance reporting, CSAT surveys.
• Professional: $119/mo annual ($149 monthly). 10 stores or marketplaces, assisted onboarding and training, 2 free read-only users.
• Enterprise: custom. Unlimited channels, dedicated account manager, multi-brand workflows.

AI add-ons are AI Assist, Translate and Feedback. A 14-day trial needs no credit card. The pricing page does not state a per-agent unit. Prices checked on 6 October 2026.

Strengths

• Marketplace coverage: Amazon, eBay, Walmart, Shopify and TikTok Shop messages land in one inbox.
• Outcome-based AI pricing: you pay $0.99 only when the AI Agent resolves a ticket.
• Ecommerce tools include review requests, CSAT surveys and pre-sales support.
• Refund guarantee: a 30-day guarantee refunds you if the workload does not drop.
• Multilingual AI translates incoming and outgoing messages.

What to consider

• Essential connects one store, and each higher plan caps stores at 5 or 10.
• Reporting and CSAT surveys start on Growth at $89.
• AI outcomes cost extra at $0.99 each, so volume raises the bill.
• Onboarding help comes only with Professional and above.

Bottom line

Shortlist eDesk if you sell on several marketplaces and want one inbox with AI that bills per resolved ticket. Before buying, count your stores and confirm how many agents each plan includes.