Syncro

What is Syncro?

Syncro is a unified IT management platform that combines remote monitoring and management (RMM), professional services automation (PSA), and Microsoft 365 management in a single product. It's designed to replace the patchwork of separate tools that MSPs and IT departments typically cobble together, with per-technician pricing and no per-device fees.

Who is it for?

Syncro is built for managed service providers and internal IT teams looking to consolidate their toolchain. It's especially appealing to smaller MSPs that need enterprise-grade capabilities without paying enterprise prices across three or four separate vendors.

Strengths

• Unified platform — RMM, PSA, billing, and help desk in one product with no per-endpoint fees.
• Transparent pricing — flat per-technician rate with unlimited devices managed.
• M365 management — built-in Microsoft Entra ID and M365 backup tools without third-party add-ons.
• AI ticket assistance — AI-powered ticket drafting and routing to reduce technician workload.
• Scripting and automation — robust script library and automated patch deployment across endpoints.

What to consider

• Pricing per user is higher than some point solutions; smaller solo MSPs may find it expensive.
• Reporting and dashboards, while functional, lag behind more established enterprise PSA tools.
• The platform rebranded and migrated infrastructure in 2024–2025, which caused some short-term stability concerns.

Bottom line

Syncro is a compelling all-in-one choice for growing MSPs tired of juggling separate RMM and PSA subscriptions. If your team is managing dozens of clients and wants to simplify the stack without hidden device fees, it's worth evaluating seriously.