Front

What is Front?

Front is a shared inbox that also works as a ticketing help desk. Teams handle email, SMS, chat and social messages in one view, assign conversations, comment internally and set automation rules. AI products include Autopilot for automatic resolution, Copilot for drafts, Smart QA and Smart CSAT.

Who is it for?

Support, operations, account management and inbound sales teams in tech, logistics, manufacturing, financial services and professional services. Starter caps at 10 seats and Professional at 50 seats. Teams above 50 seats need Enterprise.

Pricing

• Starter: $25/seat/mo (annual), up to 10 seats, up to 10 automation rules, shared inbox, ticketing and a no-code knowledge base.
• Professional: $65/seat/mo (annual), up to 50 seats, adds SMS and social channels, macros, up to 20 rules, advanced analytics, multiple workspaces and SSO/SCIM.
• Enterprise: $105/seat/mo, unlimited seats and rules, custom roles, multi-language knowledge base, Copilot, Smart QA and Smart CSAT included.
• AI add-ons: Autopilot from $0.05/conversation; Copilot $20/seat/mo; Smart QA $20/seat/mo; Smart CSAT $10/seat/mo.

A 14-day trial needs no credit card. WhatsApp is billed at Meta cost plus a 20% fee. Prices checked on 6 October 2026.

Strengths

• One inbox for several teams, with internal comments and assignment on each conversation.
• Lists 160+ integrations.
• Enterprise includes Copilot, Smart QA and Smart CSAT, which cost $50/seat/mo separately.
• Autopilot is priced per conversation, so cost follows volume.

What to consider

• Starter allows 10 seats and 10 automation rules.
• SMS and social channels start at Professional.
• Copilot, Smart QA and Smart CSAT are paid extras below Enterprise.
• WhatsApp carries a 20% admin fee on top of Meta's charges.

Bottom line

Shortlist Front if several departments share customer conversations and you want one inbox. Before buying, count seats and rules, because both caps push growing teams to Professional.