Glassix

What is Glassix?

Glassix is a contact center platform that runs AI agents on messaging, WhatsApp, email, chat and voice. The agents answer customers and complete requests, and human agents take over inside the same inbox. Bots, reporting and surveys are configured on the platform.

Who is it for?

Service teams of 1 to 9 agents on the self-serve plans, and larger teams on Enterprise. The site markets to ecommerce, hospitality, automotive, real estate, insurance and higher education. Teams that need a ticketing-first help desk should compare Freshdesk or Help Scout.

Pricing

• Starter: $49/user/mo monthly or $499.80/year ($41.65/user/mo), 1 to 5 users, 4 channels, 50k bot conversations.
• Growth: $65/user/mo monthly ($130 for 2 users) or $1,248/year for 2 users ($52/user/mo), 2 to 9 users, 8 channels, 100k bot conversations, advanced bots, AI as add-on.
• Enterprise: quote-based, unlimited users and channels, 500k bot conversations, API access.

A 30-day trial needs no credit card. Prices checked on 6 October 2026.

Strengths

• Prices are published and annual billing saves 15% on Starter and 20% on Growth.
• Covers WhatsApp, messaging and voice from one inbox.
• Plan limits are explicit: channels, languages and bot conversations per tier.
• 30-day trial without a card.

What to consider

• Starter allows 1 language and 1 department.
• AI capabilities on Growth are an add-on with no listed price.
• Starter supports 1 to 5 users and Growth 2 to 9, so teams above 9 must go to Enterprise.
• The pages reviewed name no specific third-party integrations. Check the documentation.

Bottom line

Shortlist Glassix if you are a small team that wants AI-handled messaging and WhatsApp at published prices. Before buying, confirm the AI add-on price and your integration needs.