Deskpro

What is Deskpro?

Deskpro is a help desk platform that centralizes customer support, IT requests and HR cases. Channels include email, live chat, voice, SMS, WhatsApp, Facebook and Instagram, with Slack and Microsoft Teams integrations. AI drafts replies from the knowledge base, summarizes tickets, flags tickets that need attention and runs a chatbot for first contact. It comes as Deskpro Cloud (vendor-hosted) or Deskpro Private (self-hosted, on-premise, VPC or regional cloud).

Who is it for?

Deskpro lists customer support teams (B2B and B2C), IT service desks and HR operations, in government, healthcare, education, finance and technology. It names integrations with Slack, Salesforce, HubSpot and Jira, plus 30+ others through API and webhooks. Teams below five agents cannot buy the Team plan.

Pricing

Cloud plans are per agent per month with an agent minimum. Volume, non-profit and education discounts are available.

• Team: $39/agent/mo, minimum 5 agents. Unified inbox, help center, chatbot, apps and integrations, mobile apps, reporting, standard support.
• Professional: $59/agent/mo, minimum 10. Adds lite agents, Deskpro AI, AI chatbot, white-label branding, multiple brands, advanced voice controls, CRM sync.
• Enterprise: $99/agent/mo, minimum 25. Adds a global data center choice (22 AWS regions), HIPAA-compliant hosting, sandbox, custom contracts, account manager, implementation services.
• Deskpro Private: self-hosted edition; the page does not list a price.

Prices checked on 6 October 2026.

Strengths

• Self-hosted option: Deskpro Private runs on-premise, in a VPC or in a regional cloud for compliance needs.
• Many channels: email, chat, voice, SMS, WhatsApp and social feed one inbox.
• Agent-in-control AI: draft replies and summaries help agents, who keep the final say.
• HIPAA-compliant hosting and 22 AWS regions on Enterprise.
• Several brands on Professional and above.

What to consider

• Agent minimums are 5, 10 and 25 by plan.
• AI, the AI chatbot, CRM sync and white-label branding need the $59 Professional plan.
• Self-hosted pricing is not public.
• Enterprise at $99 is the entry point for sandbox and HIPAA hosting.

Bottom line

Shortlist Deskpro if you need a help desk with a self-hosted path and strict data control for five or more agents. Before buying, ask for Deskpro Private pricing and confirm which plan holds the AI features you need.