HelpDesk

What is HelpDesk?

HelpDesk is a ticketing system from Text, the company formerly called LiveChat. It collects email, live chat, Facebook Messenger and SMS into one inbox and keeps each customer thread together. An AI Agent answers routine chat questions, and agents get reply suggestions, ticket summaries and tag suggestions.

Who is it for?

Small and mid-sized support teams that want ticketing and live chat from one vendor. The vendor reports 35,000+ brands. Teams that need phone support or heavy ITSM workflows should look elsewhere.

Pricing

• Essential: $19/user/mo annual ($25 monthly), 1 AI agent with 10 AI resolutions a month, 3 ticket rules and 5 reply suggestions per user.
• Growth: $79/user/mo annual ($99 monthly), 10 AI agents with 200 resolutions a month, 10 ticket rules, 20 custom fields and 30 proactive campaigns.
• Enterprise: quote-based, custom AI agents, dedicated account manager, SOC 2 Type 2, HIPAA support and white-label options.
• AI add-on: 50 extra AI resolutions for $49.50 on any plan.

Every plan has a 14-day trial without a card. Prices checked on 6 October 2026.

Strengths

• Email, chat, Messenger and SMS land in one threaded inbox.
• Prices are published, with annual billing saving up to 24%.
• AI resolutions are included: 10 on Essential, 200 on Growth.
• Connects through Playbook to Shopify, Salesforce, HubSpot, Slack, WordPress, WooCommerce, Webflow and Klaviyo.

What to consider

• Essential allows 3 ticket rules and 10 AI resolutions a month.
• Extra AI resolutions cost $49.50 per 50, about $1 each.
• The jump from Essential to Growth is $19 to $79 per user.
• White-label and compliance options need Enterprise.

Bottom line

Shortlist HelpDesk if you want a low-cost ticketing tool that pairs with live chat. Before buying, estimate monthly AI resolutions, because Essential includes only 10.