Gleap

What is Gleap?

Gleap combines customer support with bug reporting. Users report bugs from inside your app, with session replay and logs attached. The Kai agent answers support questions from your knowledge base. Kai Resolve investigates bugs using logs and click trails, Kai Code drafts pull requests for review, and Kai PM ranks feature requests by demand.

Who is it for?

SaaS and app teams where support, QA and product share the same backlog. The vendor reports 4,500+ teams. Teams without a software product, or those that need phone support, should look at a general help desk. Pricing is per workspace, not per seat, from the Team plan up.

Pricing

• Starter: $49/mo (annual), 1 seat, 1 project, 2 support channels, Kai support agent.
• Team: $149/mo (annual), unlimited seats and projects, 7 channels.
• Pro: $299/mo (annual), adds Kai Resolve, Kai Code, Kai PM and 25% bonus AI credits.
• Enterprise: from $999/mo, adds SSO.
• AI usage: prepaid credits by token; Kai averages about $0.05 per conversation and Kai Resolve about $0.50 per investigation (vendor figures). Email costs $2 per 1,000.

Monthly billing is $59, $179 and $359 for Starter, Team and Pro. The trial lasts 14 days with $50 of AI credit. Prices checked on 6 October 2026.

Strengths

• Bug reports arrive with session replay and logs, so engineers need fewer follow-up questions.
• Team and Pro plans have unlimited seats and projects.
• Integrates with Jira, Linear, GitHub, Slack, HubSpot, Salesforce, Notion and Zapier.
• SOC 2 Type II audit, GDPR compliance and EU or US data residency.

What to consider

• Starter has 1 seat and 1 project.
• AI usage is billed separately, so monthly cost varies with volume.
• Kai Resolve, Kai Code and Kai PM require Pro or higher.
• SSO is Enterprise only.

Bottom line

Shortlist Gleap if your support requests and bug reports land with the same product team. Before buying, estimate monthly AI conversations, because credits are billed on top of the plan.