Capsule CRM

What is Capsule CRM?

Capsule CRM stores contacts, tracks deals in sales pipelines and manages tasks and project boards. It adds email and social campaigns, workflow automations and reports. AI features generate pipelines, summarize the last 50 activities on a record and fill in contact data. iOS and Android apps are available, and the site lists 100+ integrations.

Who is it for?

Solopreneurs, startups, small businesses and sales teams, plus professional services firms such as consultants and accountants. Starter is aimed at businesses with one to five employees. Teams that need complex workflows or enterprise controls should look at Attio, HubSpot or Salesforce.

Pricing

• Free: $0, maximum 2 users, 250 contacts, 1 sales pipeline, 5 custom fields.
• Starter: $18/user/mo (annual), 30,000 contacts, email templates, shared mailbox, basic reporting, Xero, Zendesk and Import2 integrations, goals, AI pipeline generator.
• Growth: $36/user/mo (annual), 60,000 contacts, workflow automations, multiple pipelines and project boards, email sync, team and access controls, advanced reporting, AI summaries and enrichment.
• Advanced: $54/user/mo (annual), 120,000 contacts, 50 sales pipelines, 50 project boards.
• Ultimate: quote-based, for 5+ users, with an account manager and custom training.
• Marketing add-on (Transpond): from $11/month.

Paid plans have a 14-day trial with no card required. Prices checked on 6 October 2026.

Strengths

• Free plan: 2 users and 250 contacts cost nothing, enough to test with a real pipeline.
• No setup fee: the pricing page states zero setup fees and cancellation at any time.
• Pipelines plus projects: sales pipelines and project boards live in one tool.
• Accounting links: Xero is a Starter integration, and the site also lists QuickBooks, FreeAgent and FreshBooks.
• Mobile apps: iOS and Android.

What to consider

• Workflow automations, email sync, multiple pipelines and AI summaries need Growth at $36/user/mo.
• Starter has one pipeline and basic reporting. Advanced reporting and dashboards start on Growth.
• The free plan caps at 2 users and 250 contacts, with 1 pipeline and 5 custom fields.
• The Marketing add-on (Transpond) costs from $11/month on top of the plan price.

Bottom line

Shortlist Capsule if you have a team of 1 to 10 people and want contacts, one pipeline and tasks at $18 per user. Before buying, check whether you need automations, because that moves you to Growth at $36.