Wavity
Help desk, ITSM, work management and CRM platform with AI agents and a no-code builder. For IT and operations teams that want one service platform.
What is Wavity?
Wavity is a service platform with four products: Help and Service Desk, Work and Project Management, CRM and Agentic IT Automation. Agents handle tickets from email, SMS, WhatsApp, Instagram and Facebook, and admins configure workflows and apps without code. An optional AI suite adds a chatbot, ticket resolution, sentiment analysis and AI routing. iOS and Android apps carry no extra fee.
Who is it for?
IT and operations teams at mid-size and enterprise companies that run separate tools for ticketing, knowledge and internal projects. Look elsewhere if you have fewer than five agents: every plan has a five-agent minimum.
Pricing
- Professional: $25/agent/mo (annual), $31 monthly; basic ticketing, routing, workflows, mobile app, analytics.
- Premium: $40/agent/mo (annual), $49 monthly; adds advanced routing, SLA management, knowledge base and multi-channel ticketing (SMS, WhatsApp, Instagram, Facebook).
- Enterprise: $55/agent/mo (annual), $69 monthly; adds change and problem management, CMDB, service catalog, live chat, advanced analytics, Microsoft Teams and Slack integration.
- Agentic AI suite: contact sales for pricing.
Prices checked on 6 October 2026.
Strengths
- A five-agent Professional plan costs $125/month on annual billing.
- ITIL pieces (change, problem, CMDB, service catalog) are in the Enterprise plan, not sold as add-ons.
- SMS, WhatsApp, Instagram and Facebook tickets arrive in one queue on Premium.
- Admins change configuration without vendor involvement through the no-code builder.
- The site lists Hitachi, AT&T and Chester County IT as customers.
What to consider
- Every plan requires at least five agents.
- AI features are priced separately and quote-only.
- Change management, CMDB and live chat need Enterprise at $55.
- Monthly billing costs 24-26% more than annual.
- The CRM module is a side product; the site gives no detail on its depth.
Bottom line
Shortlist Wavity if you have five or more agents and want ticketing, ITIL and workflow building in one tool. Get a quote for the AI suite before counting on it in your budget.
WeekCRM score: 31 out of 100
Wavity is number 62 of 65 help desks and support tools we have scored. Every point comes from a fact with a source, checked on Oct 7, 2026.
| Check | Points | What we found |
|---|---|---|
| Price for 10 agents | 16/20 | $250 a month on Professional (Help and Service Desk), billed annually |
| Integrations | 7/20 | 7 of 20 common apps connect natively or through a marketplace |
| Ease of use | 0/20 | Fewer than 30 reviews on the review sites we read Capterra 4.5/5, 2 reviews (too few, not counted); G2 31 reviews, no ease-of-use rating shown (not counted) |
| Release pace | 0/15 | No changelog we could read |
| Openness | 0/15 | None found |
| Price transparency | 5/5 | Every plan has a public price |
| Free entry | 3/5 | Free trial |
Wavity integrations we verified
| App | How it connects | What syncs | Checked |
|---|---|---|---|
| Facebook Messenger | Built in | — | Oct 7, 2026 |
| Built in | — | Oct 7, 2026 | |
| Jira | Built in | — | Oct 7, 2026 |
| Microsoft Teams | Built in | — | Oct 7, 2026 |
| Outlook | Built in | — | Oct 7, 2026 |
| Slack | Built in | — | Oct 7, 2026 |
| Built in | — | Oct 7, 2026 |
Latest news
No articles yet.