Gorgias

What is Gorgias?

Gorgias is a help desk for online stores. It puts Shopify, BigCommerce or Magento order data beside each ticket, so agents can refund or edit an order without switching tabs. It handles email, chat, SMS, WhatsApp, Instagram and Facebook, and an AI Agent resolves routine tickets.

Who is it for?

Ecommerce brands with Shopify or another supported store platform, from a few hundred to several thousand tickets a month. The vendor reports 17,000+ brands. Non-ecommerce teams get little from the order-data integrations and should look at Help Scout or Freshdesk.

Pricing

• Starter: $10/mo, 50 tickets, 30 AI interactions.
• Basic: $50/mo annual ($60 monthly), 300 tickets, 30 AI interactions.
• Pro: $300/mo annual ($360 monthly), 2,000 tickets, 190 AI interactions.
• Advanced: $750/mo annual ($900 monthly), 5,000 tickets, 530 AI interactions.
• Enterprise: quote-based, above 5,000 tickets a month.
• Overage and AI: $0.40 per extra ticket on Starter and Basic, $0.36 on Pro and Advanced. AI Agent interactions cost $0.90 on annual contracts, $1.00 monthly, $1.50 above the plan allowance.

The trial lasts 7 days without payment. Prices checked on 6 October 2026.

Strengths

• Order data from Shopify, BigCommerce and Magento appears inside the ticket.
• Integrates with Klaviyo, Recharge and Attentive for subscription and SMS context.
• Pricing is per ticket, not per agent, so adding agents costs nothing.
• Covers email, chat, SMS, WhatsApp, Instagram and Facebook.

What to consider

• Cost grows with ticket volume, and each extra ticket is $0.36 to $0.40.
• AI Agent interactions are billed on top of the plan.
• Starter is capped at 50 tickets a month.
• Built for ecommerce, so teams outside it use fewer features.

Bottom line

Shortlist Gorgias if you run a Shopify or BigCommerce store and want order actions inside support. Before buying, forecast monthly tickets and AI interactions, because both set the real bill.