Vtiger CRM

What is Vtiger CRM?

Vtiger is a CRM that combines sales pipelines, marketing automation (email, web forms, landing pages), help desk and mobile apps in one cloud product, Vtiger One. Every team works from a single customer record called One View. The company also maintains an open-source edition that you host yourself. Higher plans add Calculus AI for predictive insights and, on the AI plan, voice assistants and a chatbot.

Who is it for?

Small and mid-size businesses that want sales, marketing and support on one platform, and technical teams that want a self-hostable CRM. Look elsewhere if you need a large app ecosystem or a polished interface; check the usability in a trial first.

Pricing

• One Pilot: free, up to 10 users and 3,000 records, includes lead and contact management, help desk, 1,000 marketing emails a month and 3 GB storage.
• One Growth: $12/user/mo (standard user), $20 for a single-app user; up to 15 users and 100,000 records; AI features, multiple pipelines, 5,000 emails a month, invoicing.
• One Professional: $30/user/mo; adds scoring, forecasting, live chat, process designer, 20,000 emails a month.
• One Enterprise: $42/user/mo standard, $38 single-app; adds multi-currency, work orders and time tracking.
• One AI: $50/user/mo standard, $38 single-app; adds voice assistants, chatbot, prompt builder and natural language querying.

Annual billing saves up to 34% against monthly. Prices checked on 6 October 2026.

Strengths

• A free plan covers 10 users with a pipeline and help desk, enough to test a real workflow.
• Sales, marketing and help desk share one customer record, so support sees deal history.
• An open-source edition runs on your own server with source code access.
• The vendor lists 500+ integrations, including Mailchimp, Outlook, Google, QuickBooks and Zapier.
• Paid plans raise monthly email volume from 5,000 to 20,000, which suits newsletter-heavy teams.

What to consider

• Growth caps at 15 users and 100,000 records; larger teams need Professional or above.
• Free plan caps at 3,000 records and 1,000 emails a month.
• Per-user price differs between standard and single-app users, so mixed teams need a headcount split.
• Forecasting, scoring and live chat start at $30/user.
• The open-source edition is community-maintained and has no vendor-hosted features such as Calculus AI.

Bottom line

Shortlist Vtiger if you want sales, marketing and support in one tool at under $30 a seat, or want to self-host. Before buying, check that your user and record counts fit the plan caps.