Kapture CX

What is Kapture CX?

Kapture CX is a customer experience platform built around AgentOS, which combines AI agents with human review. It has four layers: VITOS to build and deploy AI agents, COMMAND for humans to approve or override agent actions, CALIBRATE to record and score interactions, and PULSE to analyse operations data. Channels are voice, chat, email and social media.

Who is it for?

Enterprises with large support volumes in banking, lending, insurance and fintech, retail and e-commerce, travel, and energy and utilities. The vendor reports 1,000+ enterprises in 60+ countries. Small teams that need a plain ticket inbox should look at a standard help desk.

Pricing

• Custom quote: priced by product, users, interaction volume and the AI features you add. The site publishes no price list and asks for a quote request with company details.

Prices checked on 6 October 2026.

Strengths

• AI agent builder plus a human approval layer, so staff can override agent actions.
• Interaction recording and quality scoring in the same platform.
• Connectors to 1,000+ tools, including Salesforce and SAP, plus open APIs.
• Voice, chat, email and social handled in one platform.

What to consider

• No public pricing; every buyer needs a sales conversation.
• Modular pricing by users, volume and AI features makes costs hard to compare.
• Value claims on the site (225% 3-year ROI, 8 to 9 month payback) are the vendor's own figures.
• Built for enterprise rollouts; small teams may not need four layers.

Bottom line

Shortlist Kapture CX if you run a high-volume enterprise contact centre and want AI agents with human oversight. Ask for a price at your interaction volume and a reference in your industry.