Help Desk
Unthread
AI-native help desk that turns Slack and Microsoft Teams messages into tickets. For IT, HR, support and RevOps teams that take requests in chat.
What is Unthread?
Unthread is a help desk that runs inside Slack and Microsoft Teams. It turns messages in support channels or DMs into tickets, and AI agents answer or resolve them. A knowledge base drafts articles from resolved tickets. Email, web portals and APIs also feed tickets in.
Who is it for?
IT, HR, employee support, customer support and RevOps teams that take requests in Slack or Teams. The site shows Lemonade's Head of IT saying Unthread resolves about 40% of its tickets. Enterprise adds ITIL features (CMDB, change management, CAB approvals). Look elsewhere if your customers contact you mainly by email or phone.
Pricing
- Pro: $75/agent/mo, monthly or annual, 5-seat minimum. Includes SLAs, assignments, customer portal, knowledge base sync, analytics, CSAT/NPS surveys, CRM integrations, custom workflows and API access.
- Enterprise: custom price. Adds the AI automation builder, SSO, custom RBAC, HRIS and LDAP integration, HIPAA compliance, dedicated hosting and a dedicated solutions engineer.
- Trial: 14 days on both plans.
Prices checked on 6 October 2026.
Strengths
- Requesters stay in Slack or Teams, so no new portal to roll out.
- The site lists 100+ native integrations, including Jira, Linear, HubSpot, Salesforce, Zendesk, PagerDuty and GitHub.
- A knowledge base drafts articles from resolved cases, which feeds the AI answers.
- Enterprise includes ITIL tooling: CMDB, change management and CAB approvals.
- Pro has a customer portal and email intake for people outside chat.
What to consider
- At $75 per agent with 5 seats minimum, the floor is $375 a month.
- Enterprise pricing is not published.
- SSO, custom RBAC, HIPAA and dedicated hosting need Enterprise.
- Teams that do not work in Slack or Teams get less from it.
- The 40% resolution figure is a customer quote on the vendor's site, not an audited benchmark.
Bottom line
Shortlist Unthread if your requests already arrive in Slack or Teams and you want tickets, SLAs and AI answers without a separate portal. Before buying, price the plan you need against your agent count, since SSO and HIPAA sit in the quote-only tier.
WeekCRM score: 32 out of 100
Unthread is number 61 of 65 help desks and support tools we have scored. Every point comes from a fact with a source, checked on Oct 7, 2026.
| Check | Points | What we found |
|---|---|---|
| Price for 10 agents | 6/20 | $750 a month on Pro, billed annually |
| Integrations | 9/20 | 9 of 20 common apps connect natively or through a marketplace |
| Ease of use | 0/20 | Fewer than 30 reviews on the review sites we read Capterra 4.3/5, 3 reviews (too few, not counted); G2 13 reviews, no ease-of-use rating shown (not counted) |
| Release pace | 0/15 | No changelog we could read |
| Openness | 11/15 | public API docs, self-serve export |
| Price transparency | 3/5 | Some plans are “contact sales” |
| Free entry | 3/5 | Free trial |
Unthread integrations we verified
| App | How it connects | What syncs | Checked |
|---|---|---|---|
| GitHub | Built in | — | Oct 7, 2026 |
| HubSpot | Built in | — | Oct 7, 2026 |
| Jira | Built in | — | Oct 7, 2026 |
| Linear | Built in | — | Oct 7, 2026 |
| Microsoft Teams | Built in | — | Oct 7, 2026 |
| Okta | Built in | — | Oct 7, 2026 |
| Salesforce | Built in | — | Oct 7, 2026 |
| Slack | Built in | — | Oct 7, 2026 |
| Zapier | Built in | — | Oct 7, 2026 |
