LiveHelpNow

What is LiveHelpNow?

LiveHelpNow is a support platform from LiveHelpNow LLC in Doylestown, Pennsylvania, operating since 2010. It brings live chat, chatbots, ticketing, a knowledge base and automations into one workspace with omnichannel support and AI routing and suggestions.

Who is it for?

Support teams that want chat and a knowledge base from the start and are willing to pay more for AI. Teams that need a full ticket system should start at Professional. The site does not state how many agents each price covers.

Pricing

Monthly:

• Essential: $39. Live chat, knowledge base, support portal, surveys, canned responses, secure forms, social channels, basic automations and reporting. Limit: 1 chat domain and 1 knowledge base.
• Professional: $59. Adds ticketing, workforce management, advanced automations, dashboards, data export, call logging and phone integration via Zoom.
• Premium: $79. Adds white-glove onboarding, monthly success calls, priority support, branding removal and higher limits.
• AI add-ons: Agent Assist is included; Knowledge AI from $99/mo (2,000 answers on Professional, 5,000 on Premium); Conversational AI from $499/mo; Conversational AI Plus from $799/mo.
• Enterprise: custom.

Annual pricing, per-agent billing and trial details are not shown on the page.

Prices checked on 6 October 2026.

Strengths

• Chat, knowledge base and support portal from $39.
• Phone integration via Zoom on Professional.
• AI Agent Assist included in all plans.
• Premium adds onboarding and monthly success calls.

What to consider

• Ticketing starts at Professional, $59.
• Essential allows 1 chat domain and 1 knowledge base.
• Conversational AI costs from $499 a month on top.
• Per-agent billing and trial terms are not published on the page.

Bottom line

Shortlist LiveHelpNow for chat plus knowledge base with optional AI. Ask whether prices are per agent and what the AI add-on costs at your volume.