Hiver ships customer portal, web forms, and AI Insights
Hiver released its May 2026 product updates, introducing a customer portal, embeddable web forms, and ticket forms — all available on its Hiver Omni plan.
Help Desk
Hiver
Customer service platform with a shared inbox, ticketing, AI agents and channels for email, chat, Slack, voice and WhatsApp. Sold as Hiver Omni or as Hiver in Gmail.
What is Hiver?
Hiver is a customer service platform for complex support. Hiver Omni brings email, live chat, Slack, voice, SMS, WhatsApp and social messages into one inbox with ticketing. AI agents handle multi-step requests, and an AI Copilot helps agents investigate and draft. A separate product, Hiver in Gmail, works inside Gmail and focuses on email.
Who is it for?
Support teams of 2 or more seats, including teams that already work in Google Workspace. The vendor reports 10,000+ teams, with customers such as Flexport and Bynder. It holds SOC 2, GDPR, HIPAA and ISO 27001 certifications. Solo users cannot buy it, since all plans need 2 seats.
Pricing
- Growth: $25/user/mo annual ($35 monthly), shared inboxes, ticketing, AI agents, AI Copilot, email and live chat.
- Pro: $55/user/mo annual ($65 monthly), adds customer portal, Slack channel management, SLAs, CSAT surveys, advanced analytics, premium integrations and API access.
- Elite: $85/user/mo annual ($95 monthly), adds AI QA, AI Insights, skill-based routing, custom objects, SSO, HIPAA and custom roles.
- Voice add-on: $30 per voice seat/mo, 1,000 minutes, recordings, transcripts and AI summaries.
All plans need at least 2 seats. The trial lasts 7 days on Elite. The pages reviewed show no free plan. Prices checked on 6 October 2026.
Strengths
- Handles email, chat, Slack, voice, SMS, WhatsApp and social in one inbox.
- Lists 1,000+ integrations, including Salesforce, Shopify, Jira, Asana, Google Sheets and Stripe.
- SLAs and CSAT surveys start at Pro.
- Hiver in Gmail lets Google Workspace teams work without leaving Gmail.
What to consider
- No free plan on the pricing page, and a 2-seat minimum.
- Slack channel management and SLAs require Pro at $55/user/mo.
- Skill-based routing, SSO and HIPAA features are Elite only.
- Voice is a separate $30/seat/mo add-on.
Bottom line
Shortlist Hiver if you run support from Gmail or Slack and want an omnichannel desk. Before buying, decide whether you need Hiver Omni or Hiver in Gmail, because the two products are different.
WeekCRM score: 83 out of 100
Hiver is number 13 of 65 help desks and support tools we have scored. Every point comes from a fact with a source, checked on Oct 7, 2026.
| Check | Points | What we found |
|---|---|---|
| Price for 10 agents | 16/20 | $250 a month on Growth (Hiver Omni or Hiver in Gmail), billed annually |
| Integrations | 13/20 | 13 of 20 common apps connect natively or through a marketplace |
| Ease of use | 20/20 | 9.1 out of 10 from customer reviews Capterra 4.7/5, 148 reviews; G2 9.1/10, 1,280 reviews |
| Release pace | 11/15 | 10+ dated releases in 180 days |
| Openness | 15/15 | public API docs, public changelog, self-serve export |
| Price transparency | 5/5 | Every plan has a public price |
| Free entry | 3/5 | Free trial |
Hiver integrations we verified
| App | How it connects | What syncs | Checked |
|---|---|---|---|
| Aircall | Marketplace app | — | Oct 7, 2026 |
| Gmail | Built in | — | Oct 7, 2026 |
| HubSpot | Built in | — | Oct 7, 2026 |
| Jira | Built in | — | Oct 7, 2026 |
| Linear | Built in | — | Oct 7, 2026 |
| Okta | Marketplace app | — | Oct 7, 2026 |
| Outlook | Built in | — | Oct 7, 2026 |
| Pipedrive | Built in | — | Oct 7, 2026 |
| Salesforce | Built in | — | Oct 7, 2026 |
| Shopify | Built in | — | Oct 7, 2026 |
| Slack | Built in | — | Oct 7, 2026 |
| Built in | — | Oct 7, 2026 | |
| Zapier | Marketplace app | — | Oct 7, 2026 |