Intercom

What is Intercom?

Intercom is a customer service platform with a shared inbox, ticketing, an in-product messenger and a knowledge base. Fin, its AI agent, answers customers and is billed per outcome: $0.99 when the customer confirms the answer or a workflow completes, once per conversation. Fin can also run on top of another helpdesk such as Salesforce, with a minimum monthly commitment.

Who is it for?

Support teams that want AI to handle part of the volume and pay per resolved conversation. Teams with a few agents can start on Essential. Teams that need SSO, HIPAA support or SLAs need Expert.

Pricing

• Essential: $29/seat/mo. Fin AI Agent, messenger, shared inbox and ticketing.
• Advanced: $85/seat/mo. Adds multiple inboxes, workflows and round robin assignment; includes 20 free Lite seats.
• Expert: $132/seat/mo. Adds SSO, HIPAA support, SLAs and multibrand; includes 50 free Lite seats.
• Fin AI Agent: $0.99 per outcome.
• Add-ons: Copilot $29/agent/mo; Pro $99/mo; Proactive Support Plus $99/mo.

Self-serve plans need no contract and include a 14-day trial. Startups can get up to 93% off plus one year of Fin free.

Prices checked on 6 October 2026.

Strengths

• Per-outcome AI pricing: Fin charges $0.99 only for confirmed resolutions.
• Workflows and round robin assignment on Advanced.
• Lite seats are bundled on Advanced and Expert (20 and 50).
• Fin can run on a Salesforce helpdesk without replacing it.
• No contract on self-serve plans.

What to consider

• Fin costs scale with volume: 10,000 outcomes a month is $9,900.
• Workflows, multiple inboxes and round robin need Advanced at $85.
• SSO, HIPAA and SLAs need Expert at $132.
• Copilot, Pro and Proactive Support Plus are paid add-ons.

Bottom line

Shortlist Intercom if you want AI to resolve a large share of tickets and prefer outcome-based billing. Before buying, model Fin outcomes at your monthly ticket volume.