BoldDesk

What is BoldDesk?

BoldDesk is a help desk platform that turns messages from email, live chat, WhatsApp, voice, SMS, Microsoft Teams, Slack, Facebook and Instagram into tickets in a shared inbox. Three AI agents sit on top: a Support Agent that answers customers and hands off to a human, a Background Agent that predicts ticket fields, scores sentiment and merges duplicates, and an Assist Agent that drafts, polishes and translates replies. Trigger rules decide when each agent acts. The platform lists 50 integrations, including Salesforce, HubSpot, Jira, Shopify and Stripe.

Who is it for?

Support teams that want every channel and the AI agents on a single plan, with no per-channel add-ons. The homepage cites 41,000+ users and customers such as TVS, LTIMindtree and AFRY. Teams that need a large third-party app marketplace should compare Zendesk or Freshdesk, which list more integrations.

Pricing

• BoldDesk AI (one plan): $99/mo billed yearly ($1,188/yr), or $116/mo billed monthly. Includes 5 agents, 500 AI credits, and the full platform: shared inbox, knowledge base, automation rules, custom reports, SSO and audit logs.
• Extra agents: $20 per agent per month.
• Extra AI credits: $40 per 1,000 credits. Unused monthly credits reset. Alerts fire at 80% and 100% usage, and the site says overage is never charged automatically.
• Larger tiers: credit tiers run up to 50,000+ credits with 250 agents; the top tier is custom-priced.
• Every credit tier starts with a free trial.

Prices checked on 6 October 2026.

Strengths

• Nine channels in one plan: email, live chat, WhatsApp, voice, SMS, Teams, Slack, Facebook and Instagram all feed one inbox with no channel surcharge.
• Three AI agents with separate jobs: one answers customers, one fills ticket fields in the background, one drafts agent replies.
• Duplicate merging: the Background Agent merges related tickets automatically.
• 50 listed integrations: CRM (Salesforce, HubSpot, Pipedrive), issue trackers (Jira, Azure DevOps), phone providers (Aircall, Ringover) and automation (Zapier, Make).
• Full platform on every tier: SSO, audit logs and custom reports sit in the same plan.

What to consider

• AI credits are metered. A team that lets the Support Agent resolve many chats needs to estimate credits before buying; each extra 1,000 costs $40.
• Pricing is built around the AI plan. There is no separate cheaper plan without AI on the pricing page.
• The pricing page lists no nonprofit discount, so the free nonprofit access mentioned in older write-ups is unconfirmed.
• 50 integrations is fewer than the large help desks list.

Bottom line

Shortlist BoldDesk if you want multichannel ticketing and AI agents priced as one plan for 5 or more agents. Before buying, estimate your monthly AI credit use against the 500 included.