Re:amaze Pricing Explained (2026)
Re:amaze starts at $59/mo flat for unlimited agents, but the 500-conversation cap pushes growing stores onto $29/agent seats faster than most expect.
| Plan | Price | Billing | What you get |
|---|---|---|---|
| Starter | $59/mo | flat rate, unlimited team members | 500 responded conversations/month, email, live chat, social inbox, chatbots |
| Basic | $29/mo | per team member, monthly ($26.10 annually) | Unlimited conversations, single brand, basic reporting, 5 AI resolutions per user |
| Pro | $49/mo | per team member, monthly ($44.10 annually) | Multi-brand, SMS and voice channels, custom domain, advanced reporting, 10 AI resolutions per user |
| Plus | $69/mo | per team member, monthly ($62.10 annually) | Departments, custom roles, shifts, screensharing, video calls, CSAT, 20 AI resolutions per user |
What you are actually paying for: conversations, then seats
Re:amaze runs two pricing models side by side and picking the wrong one is the main way teams overspend here. Starter is a flat $59/month for as many team members as you like, metered on responded conversations — 500 per month. Basic, Pro and Plus are conventional per-agent plans with no conversation cap at all.
That means the cost driver flips depending on your shape. A five-person store handling 300 tickets a month pays $59 total on Starter. The same store at 900 tickets a month cannot stay on Starter and jumps to $145/month on Basic. Volume is the trigger, not headcount — which is the opposite of how most helpdesk pricing behaves.
Worth knowing: "responded conversation" means a thread your team replied to inside the billing month. Spam you never touch does not count. A single customer who emails you four separate times about four separate orders counts four times.
A worked example at three volumes
| Monthly volume | 2 agents | 5 agents | 12 agents |
|---|---|---|---|
| 300 conversations | Starter, $59 | Starter, $59 | Starter, $59 |
| 900 conversations | Basic, $58 | Basic, $145 | Basic, $348 |
| 900 conversations + SMS | Pro, $98 | Pro, $245 | Pro, $588 |
The interesting cell is 2 agents at 900 conversations: Basic actually costs $58, a dollar less than Starter, and removes the cap entirely. If you are a two-person team, Starter is only worth it while you stay well under 500.
Basic to Pro: pay it for channels, not reporting
The $20/agent gap between Basic and Pro is easy to justify if you need any of three things — a second brand, SMS or voice in the inbox, or a custom support domain. Those are structural; you cannot work around them.
It is much harder to justify for reporting alone. Pro's "advanced reporting" is a step up from Basic but not a step up from what Gorgias or Help Scout give you at similar money. If your only complaint about Basic is the dashboards, try exporting to a spreadsheet before spending $240/year per agent.
Pro to Plus is a narrower case. Departments, custom roles, shift scheduling and CSAT ratings are genuinely useful once you are past roughly eight agents working in rotations. Under that, most teams are paying $20/agent for features their org chart is too flat to use.
Billing terms and the annual question
Annual billing knocks 10% off the per-agent tiers. There is no minimum seat count, no setup fee and no contract — Re:amaze is explicit that plans are month-to-month and cancellable. That 10% is genuinely modest for this category, so if you are unsure whether Re:amaze will stick, the monthly premium is a cheap option to keep.
Starter has no annual discount to speak of, since it is already a flat rate.
Who this suits and who it punishes
It suits a Shopify or BigCommerce store with a small, sometimes-seasonal team and steady ticket volume under 500 a month. $59 flat for unlimited helpers is genuinely hard to beat — Gorgias and Zendesk both charge per seat from the first user.
It punishes two profiles. First, low-headcount but high-volume teams: two agents handling 2,000 conversations get no benefit from Starter's unlimited seats and pay full per-agent rates anyway. Second, teams leaning hard on AI deflection on the Basic plan, where five included resolutions per user runs out almost immediately and $0.85 each compounds quietly.
On accuracy
Every figure above was read from Re:amaze's own pricing page in July 2026. Helpdesk vendors reprice AI features more often than they reprice seats, so treat the $0.85 resolution rate as the number most likely to have moved. Check reamaze.com/pricing before you commit budget — their page is the authority, not ours.
What the pricing page doesn't show
- Starter's 500-conversation ceiling counts responded conversations, not tickets closed. A busy Black Friday week can eat a month's allowance in days.
- AI resolutions are metered per user, not pooled generously — Basic gives 5 per user per month, and every extra resolution is $0.85 with no volume discount published.
- Annual billing saves 10%, which is lower than the 15-20% most helpdesk vendors offer. Prepaying a year here buys less than it does at Freshdesk or Zendesk.
- SMS and voice channels are gated to Pro. If you need a phone number in the inbox, the real entry price is $49/agent, not $29.
- Multi-brand is a Pro feature. Running two Shopify stores off one Basic account is not possible — you either pay Pro or run two subscriptions.