SherpaDesk Pricing Explained (2026)
SherpaDesk gives the first agent away free — permanently, with the full PSA feature set — then charges $40 to $50 per agent a year for everyone after.
| Plan | Price | Billing | What you get |
|---|---|---|---|
| Single Agent | $0 | free forever, one agent | Ticket management, time tracking, expenses, invoicing, quoting, reporting, projects, to-dos, knowledge base and mobile app |
| Base Camp | $40/agent/mo | billed annually ($45 on monthly billing) | Everything in Single Agent, extended to multiple technicians |
| High Camp | $50/agent/mo | billed annually ($55 on monthly billing) | Everything in Base Camp plus asset management, full vanity URL and custom email domain |
| Add-ons | $7–$10 each | per month or per technician, on top of any paid tier | Vanity URL $10/month, custom email domain $10/month, remote assistance $7/tech, contractors licence $10/tech |
The free agent is the whole strategy
SherpaDesk gives away one full agent licence, permanently, with nothing removed. Ticketing, time tracking, expenses, invoicing, quoting, reporting, projects, to-dos, knowledge base and the mobile app.
That is not a trial and not a feature-stripped demo. A solo IT consultant can run their entire business — track time, raise invoices, manage projects, field tickets — for nothing, indefinitely.
For that user it is the strongest offer in the professional services automation market. For everyone else it is a very effective on-ramp, because the second technician costs $960 a year and there is no step between.
The cliff at agent two
| Agents | Annual cost (Base Camp) | Annual cost (High Camp) |
|---|---|---|
| 1 | $0 | $0 |
| 2 | $960 | $1,200 |
| 5 | $2,400 | $3,000 |
| 10 | $4,800 | $6,000 |
Note the second row carefully. Whether the free agent remains free once you go paid is worth confirming in writing — the published structure prices Base Camp per agent, and if agent one becomes billable on upgrade, the true cost of hiring your first technician is two seats, not one.
Either way, $0 to roughly $1,000 a year is a real decision point for a one-person consultancy considering its first hire.
High Camp is cheaper than it looks
The add-on catalogue makes this unusually easy to get wrong.
Base Camp at $40 plus a vanity URL at $10 a month plus a custom email domain at $10 a month is $40 per agent plus $20 flat.
High Camp at $50 includes both, and adds asset management.
For any team of one paid agent the two are near-identical; for two or more agents where you want branding, High Camp wins outright and throws in asset tracking. The only rational Base Camp buyer is one who wants neither the branded URL nor the custom domain nor asset management.
Asset management sets the real tier
For an MSP or an internal IT department, tracking hardware is not optional. It is the difference between a help desk and an IT management platform.
That capability lives in High Camp. Consequently the realistic price for SherpaDesk's core market — small MSPs and IT teams billing time against assets — is $50 per technician per month annually, not $40.
Base Camp is best understood as a professional-services plan: consultancies, agencies and service businesses that bill time and manage projects but do not maintain a hardware estate.
The annual discount is thin
Ten per cent, roughly — $40 against $45, $50 against $55.
Most of this category offers 18% to 20% for an annual commitment. SherpaDesk offering half that changes the calculus: the flexibility of monthly billing costs you $60 per agent per year, which for a small team is not much to pay for the ability to walk away.
If you are uncertain, stay monthly. The saving does not justify locking in.
Contractor licences are the MSP lever
At $10 per technician per month, the contractors licence is a quarter the price of a full seat.
For an MSP running a core team of four with six occasional subcontractors, that is the difference between ten seats at $50 ($6,000 a year) and four seats plus six contractor licences ($3,120). Substantial.
The caveat is scope. Confirm exactly what a contractor licence permits — ticket access, time entry, asset visibility — before designing your staffing model around it. If contractors need full functionality, the saving evaporates.
Who should buy it
Solo IT consultants and one-person service businesses, for whom the free tier is a complete PSA at no cost and genuinely hard to beat. And small MSPs and internal IT teams of two to fifteen technicians who bill time, manage projects and track assets, where High Camp at $50 a technician is fair against dedicated PSA platforms costing twice that.
It suits badly larger MSPs needing deep PSA capability — contract management, sophisticated billing rules, RMM integration at scale — where purpose-built platforms justify their premium, and anyone expecting a smooth cost curve from one agent to two. Check sherpadesk.com for current rates, take the 14-day trial, and confirm whether the free agent stays free on upgrade.
What the pricing page doesn't show
- The free tier is genuinely free but strictly one agent. The moment a second technician needs access, the bill goes from $0 to $960 a year at annual rates — a jump with no intermediate step.
- Vanity URL and custom email domain cost $10 a month each on Base Camp, or are bundled into High Camp. Buying both as add-ons costs $20 against a $10 tier upgrade, so High Camp is cheaper than Base Camp plus those two extras.
- Remote assistance is $7 per technician per month and a contractors licence is $10 per technician — both outside the tier price. For an MSP using subcontractors, the contractor licences can be a material line item.
- Annual billing saves only about 10% ($40 vs $45, $50 vs $55), which is a thinner discount than the category norm of 18–20%. The case for committing annually is correspondingly weaker.
- Asset management sits in High Camp. Any MSP or IT department that needs to track hardware is on the $50 tier from day one, which makes Base Camp a service-only plan.