Vivantio Pricing Explained (2026)
Vivantio publishes one price band — $49 to $99 per agent — with every feature included at every point, and end users free. Where you land in the band is a negotiation, not a tier.
| Plan | Price | Billing | What you get |
|---|---|---|---|
| Agent licence (entry of band) | $49/agent/mo | per technical agent, billed annually (£35 GBP), all features included | Full ITSM: incident, problem, change and service request, no-code automation, approval workflows, CRM and asset management with CMDB, self-service portal, knowledge management, reporting and FLEXGrid, 600+ integrations and full API |
| Agent licence (top of band) | $99/agent/mo | per technical agent, billed annually (£75 GBP), all features included | Identical feature set; position in the band reflects configuration, licensing model and support requirements |
| End users | $0 | unlimited, no charge | Self-service portal access for anyone raising, commenting on or following requests |
| Volume discount | Up to 40% off | from 15 agents, scaling to enterprise volumes | Applies to agent licences; education 5% and non-profit/charity 10% discounts also available |
One band, everything included
Vivantio does not sell tiers. It sells agent licences in a band — $49 to $99 per agent per month, £35 to £75 in sterling — with all features available at every price point.
That includes the full ITSM stack (incident, problem, change, service request), no-code automation and approvals, CRM and asset management with a CMDB, self-service portal, knowledge management, reporting and FLEXGrid live data, 600-plus integrations with full API access, and compliance certifications spanning HIPAA, SOC 2, ISO 27001 and Cyber Essentials+.
There is nothing behind a paywall. In a category where SSO alone routinely forces an Enterprise upgrade, that is a meaningful structural difference.
The band is where the negotiation lives
A $49 to $99 spread is a 102% range with no published criteria. That is the honest weakness of this model: you cannot budget from the website.
What is known about where you land:
- Volume. Discounts begin at 15 agents and scale to as much as 40% at enterprise volumes.
- Licensing model. Named, concurrent or pooled — the choice materially changes effective cost.
- Sector. Education gets 5%, non-profits and charities 10%.
- Support and contract terms, negotiated per deal.
None of these apply by default. A buyer who does not ask will be quoted named licences at list with no sector discount, which is the expensive corner of the band.
Concurrent licensing is the biggest lever
This is the detail most buyers miss, and for the right organisation it is worth more than any discount percentage.
Named licences map to people. Concurrent licences map to simultaneous sessions.
| Desk shape | Technicians | Peak concurrent | Named cost/mo | Concurrent cost/mo |
|---|---|---|---|---|
| 9–5 single shift | 12 | 12 | $588–$1,188 | $588–$1,188 |
| 24/7, three shifts | 30 | 12 | $1,470–$2,970 | $588–$1,188 |
| Multi-department, part-time users | 45 | 18 | $2,205–$4,455 | $882–$1,782 |
For a round-the-clock service desk, concurrent licensing can halve the licence count or better. For a single-shift team it changes nothing. Knowing which you are before the first sales call is worth real money.
Pooled licences extend the same idea across departments, which suits shared-services organisations where IT, facilities and HR all use the platform but none of them full-time.
Free end users is the other structural win
Only technical agents are licensed. Every employee or customer raising, commenting on or following a request through the portal is free, at any volume.
For an internal service desk supporting a 5,000-person organisation, that is the difference between a predictable licence bill and one that grows with headcount. Several ITSM competitors charge for end users or gate portal features by user count; Vivantio does not.
What the model costs you in transparency
There is no self-serve purchase and no published free trial. Every deal is quoted.
That has practical consequences. Procurement timelines are longer. Comparison shopping requires running parallel sales processes rather than reading rate cards. And a small team without negotiating leverage is likely to be quoted nearer $99 than $49 — precisely the buyer least able to absorb it.
If you are under 15 agents and want a price you can simply pay, Vivantio's model works against you. If you are 30-plus agents with shift patterns and a procurement function, it works for you.
Who should buy it
Mid-market and enterprise service desks — particularly 24/7 or multi-department operations — that want full ITSM with CRM and asset management included, unlimited free end users, and the flexibility of concurrent or pooled licensing. For that profile the effective cost can land well below the headline band and the feature-completeness removes the usual tier archaeology.
It suits badly small teams under 15 agents, who get no volume relief and no self-serve option, and anyone who needs to budget precisely from published pricing before entering a sales conversation. Check vivantio.com for current rates, and open the concurrent-licensing question in the first call rather than the last.
What the pricing page doesn't show
- There is no self-serve checkout and no free trial published. Every purchase runs through a quote, which means the $49 floor is a negotiating position rather than a price you can simply pay.
- The $49–$99 band is a 102% spread with no published criteria for where you land. Two organisations with the same agent count can pay very different rates, and the only way to find out is to be quoted.
- Volume discounts start at 15 agents. Teams below that get no scale relief and are most likely to sit toward the upper half of the band.
- Concurrent and pooled licensing can materially cut cost for shift-based teams, but they are commercial structures to negotiate rather than options to select — miss the conversation and you will be quoted named licences.
- Implementation, onboarding and any data migration sit outside the per-agent rate. Vivantio includes dedicated onboarding and a customer success manager, but scope and any professional-services cost should be confirmed in the quote.