Gleap Pricing Explained (2026)
Gleap prices by plan, not by seat — $149 a month buys unlimited users and unlimited projects. But AI is billed by token consumption on top, which is the line nobody models.
| Plan | Price | Billing | What you get |
|---|---|---|---|
| Starter | $49/mo | billed annually (20% saving, $59 monthly), 1 seat, 1 project | Bug reporting and feedback capture, Kai AI support, in-app widget, session replay |
| Team | $149/mo | billed annually ($179 monthly), unlimited seats, unlimited projects | Everything in Starter plus automatic AI model selection across unlimited users and projects |
| Pro | $299/mo | billed annually ($359 monthly), unlimited seats, unlimited projects | All AI models, 25% token discount, custom AI agents, Kai PM, Kai Code and Kai Resolve |
| Enterprise | From $999/mo | billed annually (from $1,199 monthly), unlimited seats and projects | All AI models, bring-your-own-key (BYOK), custom contract terms and enterprise controls |
Unlimited seats is the headline, tokens are the fine print
Gleap's pricing has two halves and only one is on the rate card.
The published half is clean and generous: $49 a month for a single-seat Starter, $149 for Team with unlimited seats and unlimited projects, $299 for Pro, from $999 for Enterprise — all annual, with monthly rates about 20% higher.
The unpublished half is AI. Token consumption is billed by actual usage and selected model, on top of every tier. There is no included allowance and no published rate.
For a product-led company running Kai across a busy feedback and support stream, that second line can approach or exceed the first. Any budget built from the rate card alone is incomplete.
The per-person curve is genuinely excellent
Unlimited-seat pricing produces cost curves that per-seat competitors cannot match.
| Team size | Gleap Team | Per person | Typical per-seat tool at $50 |
|---|---|---|---|
| 3 | $149/mo | $49.67 | $150/mo |
| 10 | $149/mo | $14.90 | $500/mo |
| 25 | $149/mo | $5.96 | $1,250/mo |
| 50 | $149/mo | $2.98 | $2,500/mo |
At three people Gleap is roughly at parity. At fifty it is 94% cheaper.
That shape matters most for the buyer Gleap targets — product-led software companies where engineers, designers, PMs and support all want visibility into the same feedback stream. On a per-seat tool, giving everyone access is a budget conversation. Here it is free.
Starter is a solo plan
One seat, one project. That is a plan for an indie developer or a single-product side project, and it is priced accordingly at $49.
It is not a small-team tier. Any company with two people who both need access is on Team at $149. The gap is 204%, and there is nothing in between.
For most buyers, then, the real entry price is $149 a month — still cheap for unlimited seats, but three times what the headline suggests.
Pro versus Team is a token calculation
Pro costs $150 a month more than Team and adds all AI models, custom AI agents, Kai PM, Kai Code, Kai Resolve — and a 25% token discount.
That last item is the one that decides it. If your monthly token spend is $600, a 25% discount is $150 and Pro pays for itself before any feature is counted. At $1,200 of tokens, Pro saves $150 a month net.
So the decision procedure is: measure token spend on Team-equivalent usage during the trial, then check whether 25% of it exceeds $150. Feature preference is a tiebreaker, not the driver.
BYOK is where the model gets awkward
Bring-your-own-key — pointing Gleap at your own Anthropic or OpenAI account and paying the model provider directly — is Enterprise-only, from $999 a month.
That is a defensible commercial choice and an inconvenient one. The teams most exposed to unpredictable token bills are mid-market Team and Pro customers, and they are precisely the ones who cannot take direct control of model cost without a seven-fold jump in subscription.
If token spend is your main worry, price Enterprise earlier than you otherwise would; the $999 floor may be cheaper than uncontrolled consumption plus a $299 subscription.
What the 14-day trial must produce
One number: your realistic monthly token spend at production traffic.
Everything else about Gleap — the widget, session replay, feedback capture, unlimited seats — can be assessed from a demo. Token consumption cannot, because it depends on your ticket mix, your model selection and how aggressively Kai is deployed.
Fourteen days is tight for this. Run real traffic from day one rather than spending the first week configuring.
Who should buy it
Product-led software companies wanting bug reporting, in-app feedback and AI-assisted support in one tool, with everyone in the company able to see the stream. The unlimited-seat model at $149 is excellent value for teams above about five people, and the session replay plus feedback capture combination is genuinely differentiated.
It suits badly teams of two who find Starter's single seat unusable and Team's $149 disproportionate, and any organisation that needs a fixed, predictable software bill — token-metered AI on top of a subscription is the opposite of that. Check gleap.io for current rates and measure token spend during the trial before committing annually.
What the pricing page doesn't show
- AI usage is billed by actual tokens and the model selected, on top of every plan price. A team running Kai across a busy support queue can accrue a token bill that rivals the subscription, and there is no published cap or included allowance to anchor it.
- Starter is a single seat and a single project. It is a solo-developer plan, not a small-team plan — the first tier that supports a team at all is Team at $149 a month.
- The 25% token discount sits on Pro. For a heavy AI user that discount alone can justify the $150 gap over Team, which means the tier decision depends on token spend rather than on features.
- There is no free plan, only a 14-day trial. Every evaluation is time-boxed, and token consumption during the trial is not a reliable guide to steady-state cost.
- BYOK — bringing your own model API key — is Enterprise-only at $999 a month. Teams wanting to control AI cost directly cannot do so on the tiers where AI cost actually hurts.