Wavity Pricing Explained (2026)
Wavity's help desk starts at $25/agent/month on annual billing, but the five-agent minimum and a 24% monthly premium set the real entry cost.
| Plan | Price | Billing | What you get |
|---|---|---|---|
| Professional (annual) | $25/agent/mo | $300/agent/year; minimum 5 agents | Core ticketing, basic routing, incident management, asset management, mobile app and analytics |
| Premium (annual) | $40/agent/mo | $480/agent/year; minimum 5 agents | Everything in Professional plus advanced routing, SLA management, knowledge base, customer portal and SMS/WhatsApp/social ticketing |
| Enterprise (annual) | $55/agent/mo | $660/agent/year; minimum 5 agents | Change management, problem management, CMDB, service catalog, live chat, advanced analytics, workflow designer and Teams/Slack integration |
| Professional (monthly) | $31/agent/mo | month-to-month; minimum 5 agents | Identical features to annual Professional |
| Premium (monthly) | $49/agent/mo | month-to-month; minimum 5 agents | Identical features to annual Premium |
| Enterprise (monthly) | $69/agent/mo | month-to-month; minimum 5 agents | Identical features to annual Enterprise |
| Agentic AI suite | Contact sales | add-on across all plans | AI chatbots, automated ticket resolution, sentiment analysis and AI-powered knowledge base |
A three-rung ladder with the useful features on rung two
Wavity prices its Help and Service Desk conventionally: Professional, Premium, Enterprise, at $25, $40 and $55 per agent per month on annual billing. The rates are competitive for the segment — comfortably under Freshservice and Jira Service Management at comparable tiers, and far under the enterprise ITSM incumbents.
The question, as always, is which rung actually holds what you need. Here the answer is unusually clear-cut: Premium.
Professional covers core ticketing, basic routing, incident management, asset management, a mobile app and analytics. What it does not include is SLA management, the knowledge base, or the customer portal.
Those three omissions matter more than their position on a feature grid suggests. A service desk with any commitment to response times needs SLA tracking — that is often the reason the desk bought software instead of using a shared inbox. And knowledge base plus customer portal are the deflection layer: the mechanism by which ticket volume goes down instead of up. Buying a help desk without them means paying per agent for a system that does nothing to reduce how many agents you need.
So Professional at $25 is best read as a ticket log. Premium at $40 is the first tier that is a service desk.
The five-agent floor
Every tier enforces a minimum of five agents, which reshapes the entry price for small teams.
| Actual agents | Billed | Annual Professional | Real cost per agent |
|---|---|---|---|
| 2 | 5 | $125/mo | $63 |
| 3 | 5 | $125/mo | $42 |
| 5 | 5 | $125/mo | $25 |
| 12 | 12 | $300/mo | $25 |
An internal IT team of three — an extremely common shape for a company of 100–200 people — pays $42 per real agent per month, not $25. The advertised rate arrives only at exactly five agents.
Combined with the Premium recommendation above, the realistic floor for a small desk that needs SLAs is five agents at $40, or $2,400 a year.
Monthly billing is expensive here
The annual-versus-monthly spread is wider than the category standard:
- Professional: $25 annual vs $31 monthly — 24% premium
- Premium: $40 vs $49 — 23% premium
- Enterprise: $55 vs $69 — 25% premium
Most vendors charge about 20% for month-to-month. Wavity charges a quarter. For a ten-agent Premium deployment, choosing monthly costs an extra $1,080 a year — real money for flexibility that a stable internal IT team rarely needs. If headcount is predictable, take the annual term; the discount is one of the larger levers available.
Enterprise is ITSM, not a bigger help desk
The $55 tier is not simply Premium with more of everything. Change management, problem management, CMDB and service catalog are ITIL process disciplines, and they signal a different buyer entirely: an IT organisation running formal service management, not a support team answering tickets.
Priced against that comparison set, $55 per agent is aggressive. ServiceNow and Ivanti operate in a substantially higher bracket for the same process coverage, and a mid-market IT department that genuinely needs CMDB and change control will find Wavity's Enterprise tier a fraction of the incumbent cost.
If you do not need those disciplines, there is nothing in Enterprise worth $15 a head over Premium except live chat and the workflow designer.
The unpriced variable
The Agentic AI suite — chatbots, automated resolution, sentiment analysis, AI knowledge base — is quoted by sales rather than published.
This is the number to chase before you compare Wavity to anything else. AI deflection is rapidly becoming a bundled mid-tier feature across the help desk market, and Wavity's attractive headline rates could narrow considerably once AI is added at an undisclosed rate. Get it in writing during evaluation, not after.
Who should and should not buy this
Wavity suits internal IT and service teams of five to fifty agents that want ITSM-grade capability without ITSM-grade pricing. Premium at $40 is a well-equipped service desk, and Enterprise at $55 undercuts the established ITSM vendors dramatically for organisations that need formal change and problem management.
It suits small desks poorly. Below five agents the minimum inflates the effective rate by 70–150%, and the features that justify buying a help desk at all sit at Premium rather than the advertised entry tier. Teams of two or three are better served by tools that price honestly at that size.
Confirm current rates and get an AI suite quote at wavity.ai before committing to an annual term.
What the pricing page doesn't show
- The five-agent minimum applies to every tier, including the cheapest. A three-person IT team pays $125/month on annual Professional — an effective $42 per actual agent, not $25.
- Monthly billing carries a 22–24% premium at every tier ($31 vs $25, $49 vs $40, $69 vs $55). That is steeper than the typical 20%, so month-to-month flexibility is unusually expensive here.
- SLA management is a Premium feature. A service desk that has committed to response times cannot run on Professional, which makes the $25 tier unsuitable for most desks that have a reason to buy ticketing software.
- The knowledge base and customer portal are also Premium-only. Deflection — the main lever for reducing ticket volume — is locked behind a 60% price increase over the entry tier.
- Agentic AI is quoted separately and not published. In a market where AI resolution is increasingly bundled, an unpriced add-on is a budget unknown worth pinning down before signing.