Commence CRM Pricing Explained (2026)
Commence CRM starts at $12/user/month, but it is a modular system — Marketing, Projects and Customer Service are separate add-ons that can double the bill.
| Plan | Price | Billing | What you get |
|---|---|---|---|
| Essentials CRM | $12/user/mo | billed annually; minimum three users | Custom dashboard, account and contact management, customer segmentation, activity tracking, tasks, notes, calendar, lead tracking, email logging, mobile access and reporting |
| Sales CRM | $19/user/mo | billed annually; minimum three users | Everything in Essentials plus opportunity tracking, sales process management, auto-assignment, pipeline visualisation, territory and quota management, forecasting, lead scoring and web forms |
| Enterprise CRM | $32/user/mo | billed annually; minimum three users | Workflow automation, multi-level permissions, custom fields, forms and views, role-based access, quoting and pricebook, org chart, Outlook/Gmail sync and third-party integration |
| Marketing add-on | +$12/user/mo | per user, added to any core plan | Marketing automation, templates, mass email, drip campaigns, analytics and document storage |
| Customer Service add-on | +$12/user/mo | per user, added to any core plan | Ticketing, knowledge base, FAQ, internal chat, support dashboard and analytics |
| Project Management add-on | +$10/user/mo | per user, added to any core plan | Multi-project management, task creation, time tracking, Gantt charts and reporting |
A cheap headline attached to a modular system
Commence CRM advertises entry at $12 per user per month, which places it among the least expensive CRMs with a real feature list. That number is accurate and, in isolation, misleading — for two reasons that compound.
The first is what Essentials actually contains. At $12 you get accounts, contacts, segmentation, activity tracking, tasks, notes, calendar, lead tracking and reporting. What you do not get is opportunity tracking. No pipeline, no forecast, no deal stages. Essentials is a well-built contact manager; it is not a sales CRM, and any team that intends to manage deals starts at Sales for $19.
The second is that Commence is modular, and the modules are where the money is.
What the modules do to the bill
Marketing, Customer Service and Project Management are separate add-ons at $12, $12 and $10 per user per month. Critically, they are priced per user across the account, not per user who uses them.
| Configuration | Per user/month | 10-user team |
|---|---|---|
| Essentials only | $12 | $120/mo |
| Sales CRM | $19 | $190/mo |
| Sales + Marketing | $31 | $310/mo |
| Enterprise, all three modules | $66 | $660/mo |
That bottom row is the one to sit with. A fully configured Commence seat is $66 per user per month — five and a half times the advertised entry price, and comparable to HubSpot Sales Professional. Commence is not, at that configuration, a budget product; it simply enters the conversation as one.
The per-user module pricing is the sharpest edge. If two people in a ten-person company handle support tickets, you still pay $120/month for the Customer Service module, because it is billed across all ten seats. There is no partial adoption. Modules are an account-level decision priced as a per-seat one, and that asymmetry is where budgets get away from teams.
Where the tiers earn their place
Essentials to Sales is not a real choice for most buyers — it is the price of admission. Pipeline and forecasting are table stakes, and $7 more per user is a fair price for them. Assume $19 is the floor.
Sales to Enterprise costs $13 more and buys workflow automation, custom fields and views, role-based access, quoting and pricebook, and Outlook/Gmail sync. The email sync placement is aggressive: most competitors treat two-way mail sync as a mid-tier feature, and putting it in the top tier is a meaningful push upward for teams that live in Outlook. If you need custom fields or automation, Enterprise is unavoidable, and most growing teams need both within a year.
The Project Management module at $10 is the best-value add-on in the lineup, because the honest alternative is a separate tool and a synchronisation problem. Marketing and Customer Service are more contestable — both face strong standalone competitors, and both carry the full per-seat penalty.
Terms worth negotiating
Everything published is billed annually. There is no advertised monthly option, which means the real first cheque for a ten-person Sales CRM deployment is $2,280. Ask directly whether monthly exists and what the premium is; the absence from the pricing page is itself informative.
The three-user minimum is mild by category standards — $36/month at Essentials is not a barrier — but it does mean solo operators are paying for company they do not have.
Who should and should not buy this
Commence suits small and mid-sized B2B teams of roughly five to fifty that want one vendor covering CRM plus one adjacent function, and that value configurability over polish. Sales CRM at $19 is genuinely competitive for what it includes, and Enterprise at $32 undercuts most rivals offering comparable customisation.
It disappoints two profiles. Teams drawn in by the $12 figure discover that a working sales CRM costs 58% more, and a configured one with modules costs several times that. And organisations where only a subset of staff need a given module pay for everyone regardless — the pricing model actively penalises exactly the mixed-function teams that modular software is supposed to serve.
Confirm current tiers and module rates at commence.com before budgeting; pricing is also published in GBP and EUR.
What the pricing page doesn't show
- The $12 headline is the CRM skeleton only. Essentials has no opportunity tracking — no pipeline, no forecasting — so any actual sales team starts at $19, not $12. The entry price advertises a contact manager, not a CRM.
- Modules are priced per user, not per account. Adding Customer Service for a ten-person company costs $120/month even if only two people ever open a ticket, because Commence bills the module across the seat count.
- A fully loaded Enterprise seat with all three add-ons is $66/user/month — more than double the top core tier, and squarely in HubSpot Professional territory rather than the budget bracket the $12 headline implies.
- All plans are billed annually. There is no monthly option advertised, so the real commitment at three users on Sales CRM is $684 up front.
- The three-user minimum means a solo operator or pair pays for three seats — $36/month at Essentials, $57 at Sales.