BoldDesk Pricing Explained (2026)
BoldDesk scrapped tiers entirely — one plan, every feature, priced by agent count. The per-agent rate halves between 10 and 50 agents, which makes team size the only variable that matters.
| Plan | Price | Billing | What you get |
|---|---|---|---|
| 5 agents | $1,188/yr | billed annually ($124/month on monthly billing), ~$19.80/agent/month | All 200+ features: unlimited tickets and contacts, every channel, knowledge base, AI platform, automation, SLAs, reporting, SSO and 2FA |
| 10 agents | $2,388/yr | billed annually ($249/month on monthly billing), ~$19.90/agent/month | Identical feature set; only agent capacity changes |
| 25 agents | $4,188/yr | billed annually ($436/month on monthly billing), ~$13.96/agent/month | Identical feature set; most popular band |
| 50 agents | $5,988/yr | billed annually ($624/month on monthly billing), ~$9.98/agent/month | Identical feature set |
| 100 agents | $11,988/yr | billed annually ($1,249/month on monthly billing), ~$9.99/agent/month | Identical feature set; 500 agents $59,988/year, 1,000+ custom |
One plan is the pricing story
BoldDesk abandoned the tiered model that every mainstream help desk uses. There is one plan. It contains all 200-plus features — every channel, the full AI platform, unlimited knowledge base, workflow automation, SLA management, SSO, 2FA, SOC 2 and HIPAA. What you buy is agent capacity.
That removes the most tedious part of help desk procurement: working out which tier hides the one feature you need. It replaces it with a different question, which is where your headcount sits relative to the band boundaries.
The volume curve is the whole calculation
| Agents | Annual | Effective per agent/month |
|---|---|---|
| 5 | $1,188 | $19.80 |
| 10 | $2,388 | $19.90 |
| 25 | $4,188 | $13.96 |
| 50 | $5,988 | $9.98 |
| 100 | $11,988 | $9.99 |
| 500 | $59,988 | $10.00 |
Two things stand out. The rate is flat at roughly $20 through the small bands, then falls off a cliff between 10 and 50 agents, then flattens again at $10.
The mid-market is where BoldDesk is genuinely aggressive. A 50-agent support organisation pays $5,988 a year. The equivalent seat count on a mainstream competitor's mid-tier — before AI add-ons — routinely runs four to six times that.
Band boundaries punish specific headcounts
Because you buy capacity rather than seats, the cost of your next hire depends entirely on where you are standing.
- Agent 6 through 10: free (you already bought the 10 band at $2,388, if you sized it that way)
- Agent 11: $1,800 (jumps you to the 25 band)
- Agent 26: $1,800 (jumps you to the 50 band)
- Agent 51: $6,000 (jumps you to the 100 band)
Agent 11 and agent 51 are the expensive hires. If you are at 10 or 50 and growing, the sensible move is to buy the next band deliberately at renewal rather than discover it mid-year.
AI credits are the recurring cost nobody models
The included AI credit grant runs from 500 to 12,000 a month depending on band, and BoldDesk front-loads it for the first three months. After that you are on the standing allowance, with top-ups at $20 per 1,000 credits.
This matters because the natural evaluation pattern — build AI-assisted response drafting and ticket summarisation during the trial and the first quarter — is exactly the pattern that establishes a credit burn rate you then have to fund. Track credits from week one and extrapolate before the promotional period ends.
What the flat feature set is worth
The practical value of "everything included" shows up in three places most buyers underestimate.
SSO and 2FA are standard. On most competitors SSO alone is an Enterprise-tier feature, and it is frequently the single line item that doubles a mid-market quote.
Every channel is standard. WhatsApp, SMS, Facebook, Instagram and Telegram are in the base price rather than as per-channel add-ons.
Compliance is standard. SOC 2 and HIPAA come with the plan rather than with a negotiated enterprise agreement, which shortens procurement considerably for regulated buyers.
Who should buy it
Support organisations between 25 and 500 agents who want predictable, all-inclusive pricing and are tired of tier archaeology. In that range BoldDesk is among the cheapest credible help desks per agent, and the feature parity across bands makes budgeting trivial.
It suits worse the very small team — at 5 agents the effective $19.80 is unremarkable and several competitors undercut it — and anyone sitting at exactly 10 or 50 agents on a growth trajectory, who should price the next band before hiring. Check bolddesk.com for current bands and confirm your AI credit allowance against measured usage. A 15-day trial and 30-day money-back guarantee make the evaluation low-risk.
What the pricing page doesn't show
- The volume curve is brutally non-linear. Going from 25 to 50 agents costs $1,800 more per year — but going from 10 to 25 costs $1,800 as well, for fifteen extra agents instead of twenty-five. Agent count 11 is the worst place to sit: you pay the 25-agent band for one extra person.
- AI credits are included monthly for the first three months only. After that the allowance is the tiered monthly grant, and additional credits cost $20 per 1,000. Teams that build AI workflows during the promotional window inherit a recurring cost they did not budget for.
- Monthly billing costs 20% more at every band. On 25 agents that is $1,044 a year for the privilege of not committing annually.
- Bands, not seats. Adding an eleventh agent does not cost one agent's worth of licence — it moves you into the next band. Plan hiring against the band boundaries at 5, 10, 25, 50 and 100.
- 1,000+ agents drops off the published rate card into custom pricing, so the transparent-pricing argument stops applying at enterprise scale.