Kommo Pricing Explained (2026)
Kommo's $15 entry price is real, but the six-month minimum commitment and the jump to $25 for automation are what most buyers actually sign up to.
| Plan | Price | Billing | What you get |
|---|---|---|---|
| Base | $15/user/mo | per user, 6-month minimum commitment; 14-day free trial | Core CRM — pipelines, contacts, deals, tasks, unified messenger inbox, email integration and mobile apps |
| Advanced | $25/user/mo | per user, 6-month minimum commitment | Everything in Base plus sales automation, the Salesbot chatbot builder, digital pipeline automation and expanded customisation |
| Pro | $45/user/mo | per user, 6-month minimum commitment | Everything in Advanced plus the full Kommo AI experience — AI analyst, AI voice message handling and AI appointment booking — with the highest usage limits |
| Enterprise | Custom quote | sales-negotiated | Advanced administration including user activity logs, the Super Fields pack and enterprise support terms |
The messenger CRM, priced accordingly
Kommo's price list is short — $15, $25, $45, custom — and its logic is easy to miss unless you understand what the product is for. This is a CRM built around messaging: WhatsApp, Instagram, Telegram, Facebook Messenger and live chat land in the same inbox as the deal record, with automation that can qualify and route conversations before a human is involved.
In markets where business genuinely happens in messengers — much of Latin America, the Middle East, Southeast Asia, southern Europe — that is a categorically different product from an email-centric CRM at the same price. In markets where B2B still runs on email, you would be paying for a differentiator you never use.
Decide which of those describes your business before comparing Kommo to anything else. The price is secondary to that question.
The six-month commitment
Kommo does not sell month-to-month. Plans carry a six-month minimum, which makes the smallest real purchase $90 per user on Base, $150 on Advanced or $270 on Pro.
That is unusual at this price point and it raises the stakes on the 14-day trial considerably. Two weeks is enough time to evaluate properly, but only if you use it properly: connect your actual WhatsApp Business account, route real enquiries, build a real Salesbot flow. Testing with sample data and then committing six months is how teams end up with an expensive mismatch.
Where the tiers divide
Base at $15 is the unified inbox plus a working CRM: pipelines, contacts, deals, tasks, email integration, mobile apps. The messenger consolidation alone has real value — for a small team currently answering WhatsApp on a phone and logging nothing, this is a large operational improvement.
Advanced at $25 is where Kommo becomes itself. Salesbot, the chatbot builder. Digital pipeline automation. Expanded customisation. This is the tier the product's reputation is built on, and it is where the great majority of customers land.
Pro at $45 adds the AI layer — AI analyst, AI voice message handling, AI appointment booking. That is a genuine capability set for a high-volume messaging operation, and a 200% premium over Base for teams that will not use it.
Enterprise adds administration: user activity logs, the Super Fields pack, enterprise support.
| Team size | Base | Advanced | Pro |
|---|---|---|---|
| 3 users | $45/mo | $75/mo | $135/mo |
| 10 users | $150/mo | $250/mo | $450/mo |
| 25 users | $375/mo | $625/mo | $1,125/mo |
The cost that is not Kommo's
WhatsApp Business API messaging is billed by Meta, not by Kommo, and it works on conversation windows with rates that vary by country and by message category — marketing, utility, authentication, service.
For a team handling a few hundred conversations a month, this is minor. For a team running WhatsApp as its primary sales channel with thousands of conversations, it can comfortably exceed the CRM subscription.
This is not a hidden cost in the sense of being concealed — it is simply not Kommo's charge to disclose. But any budget built from Kommo's price list alone will be materially incomplete for a messaging-heavy business. Model the messaging spend separately, using Meta's rates for your specific markets.
What Salesbot actually changes
The reason Advanced is the real entry tier is that Salesbot changes the economics of inbound messaging. A bot that greets, qualifies and routes first-touch enquiries means a team can handle several times the conversation volume without adding headcount.
At $25 per user, that automation costs $10 more than Base. If it saves even a fraction of a person's time across a small team, the arithmetic settles immediately. This is the clearest value step in Kommo's price list and the one buyers should assume they will take.
Pro's AI layer is a similar argument one level up, but with a higher bar: AI voice message handling and automated appointment booking only pay off at volume, and teams should be able to point at the specific process they will automate before paying $45.
Who should buy it
Sales teams whose customers talk to them in messengers. Small and mid-sized businesses in messenger-first markets, e-commerce operations running WhatsApp support and sales, service businesses booking appointments over Instagram. Advanced at $25 is the sensible default.
It fits poorly for email-centric B2B sales, where the messenger inbox is dead weight and conventional CRMs offer deeper pipeline tooling, and for teams unwilling to commit six months. Check kommo.com for current rates, and price your WhatsApp messaging separately before signing.
What the pricing page doesn't show
- Every plan carries a six-month minimum commitment. The smallest real purchase is $90 per user on Base or $150 on Advanced — there is no true monthly escape after the trial.
- Salesbot, the chatbot builder that defines Kommo's positioning, is Advanced-tier only. Teams that shortlisted Kommo for messenger automation and budgeted at $15 are $25 customers.
- Messaging channel costs sit outside the subscription. WhatsApp Business API conversations are billed by Meta per conversation window, and those charges are separate from and often larger than the CRM fee for a high-volume team.
- The AI feature set is concentrated on Pro at $45 — three times Base. AI analyst, voice message handling and appointment booking are all up there, which is a steep step for teams evaluating on AI.
- Kommo is messenger-first by design. Teams whose customers communicate by email rather than WhatsApp, Instagram or Telegram are paying for the product's central advantage without using it.