eWay-CRM Pricing Explained (2026)
eWay-CRM's $20 headline covers only the Contacts module. Sales and Projects are separate per-user add-ons, and a full seat lands closer to $80.
| Plan | Price | Billing | What you get |
|---|---|---|---|
| Contacts & Companies — Free | $0 | unlimited users, no expiration | Manual email saving, conversion of emails to contacts/tasks/deals, 1 calendar sync, 1 view per module, 10 custom fields, 1 workflow per module, 200 MB storage, community support |
| Contacts & Companies — Lite | $20/user/mo | monthly; $18 billed annually, $15 on a three-year term | AI contact recognition, task reminders, calendar sync, 10 GB storage, email and helpdesk support |
| Contacts & Companies — Standard | $27/user/mo | monthly; $24 billed annually, $20 on a three-year term | Automatic email saving, 5 calendars, 50 custom fields, API access, phone support, 25 GB storage |
| Contacts & Companies — Plus | $40/user/mo | monthly; $36 billed annually, $30 on a three-year term | Unlimited calendars, workflows and custom fields, custom forms, Word and Excel add-ins, field-level permissions, 50 GB storage, premium phone support |
| Sales module add-on | $0–$20/user/mo | Free tier available; Lite $10, Standard $13, Plus $20 monthly (less on annual and three-year terms) | Deals, invoicing and Power BI dashboards at the free level; deeper pipeline and reporting features on paid tiers |
| Projects module add-on | $0–$20/user/mo | Free tier available; Lite $10, Standard $13, Plus $20 monthly (less on annual and three-year terms) | Basic project tracking free; time, resourcing and reporting depth on paid tiers |
| Professional services | $960/day | one-time, per 8-hour working day | Implementation, training and data migration delivered by eWay-CRM consultants |
Priced by module, read as a tier
eWay-CRM's pricing page presents what looks like a familiar ladder — Free, Lite, Standard, Plus — and it takes a second read to notice that ladder applies to one module. Contacts & Companies is the base product. Sales and Projects are separate subscriptions, each with their own Free/Lite/Standard/Plus ladder, each billed per user.
So the question "what does eWay-CRM cost?" has no single answer. It has a matrix.
| Configuration | Monthly per user | Annual per user |
|---|---|---|
| Contacts only, Standard | $27 | $24 |
| Contacts + Sales, Standard | $40 | $35 |
| Contacts + Sales + Projects, Standard | $53 | $46 |
| All three, Plus | $80 | $72 |
The gap between the $20 headline and the $80 fully-loaded seat is the single most important thing to understand before budgeting. Most teams evaluating eWay-CRM want contacts and deals — that is what a CRM is — which means the realistic starting point is $40/user/month at Standard, twice the advertised entry rate.
The Lite trap
There is a specific pricing decision here that deserves calling out.
eWay-CRM exists because it lives inside Outlook. The pitch is that your CRM is not another tab — it is a panel in the mail client your team already has open all day, capturing correspondence automatically.
Automatic email saving is not available on Lite. It starts at Standard. Lite offers manual saving and AI contact recognition, which means a team on Lite is paying $20/user/month for a CRM whose defining feature they have to trigger by hand.
That makes the $7 step from Lite to Standard the least optional upgrade in this price list. Anyone buying eWay-CRM for the reason eWay-CRM is worth buying should read Standard as the entry tier and treat Lite as a decoy.
What the free plan is for
The free Contacts & Companies tier is more generous than most: unlimited users, no expiration, real functionality. It is also tightly bounded — 200 MB storage, one workflow per module, one view per module, ten custom fields.
Those limits are well chosen from the vendor's perspective. A solo consultant can run on the free plan indefinitely and be perfectly happy. A three-person team will hit the storage wall inside a few months of saving email attachments, and the single-view limit makes shared process impossible almost immediately. It is a real product for one person and a trial for everyone else.
Term length is the biggest lever
eWay-CRM discounts unusually hard for commitment:
- Monthly: Standard $27
- Annual: $24 (–11%)
- Three-year: $20 (–26%)
A 26% discount is at the top end for this market, and on a ten-person Standard deployment with the Sales module it is worth around $1,600 a year. It is also a three-year lock-in on a CRM, which is a long time in this category — reasonable for a stable back-office team standardised on Outlook, less so for a company still deciding how it sells.
The lifetime licence sits alongside this at $369/user one-time plus a 15% annual support fee. That fee is the part people miss: "lifetime" still bills roughly $55/user/year. Against Standard's $324/year the payback lands a little past 18 months, which is a genuinely attractive deal for a settled team and an ordinary risk otherwise.
The cost that is not on the pricing page
Professional services run $960 per eight-hour day. Implementation, training and data migration are quoted against that rate, and for an Outlook-embedded CRM taking over from an existing system, one day is optimistic. This is not unusual pricing for consulting, but it is a four-figure line item absent from every per-user calculation above.
Who should and should not buy this
eWay-CRM fits small and mid-sized teams that live in Outlook and want CRM where their email already is — professional services firms, engineering and manufacturing companies, anyone whose process is genuinely correspondence-driven. At Standard with the Sales module ($40/user, or $35 annually) it is competitively priced against mainstream CRMs while offering something none of them do as well.
It fits badly for teams not on Outlook, who are paying for an integration they will not use, and for buyers who anchor on the $20 headline — the modular structure means the number you budget and the number you are invoiced are rarely the same. Price the exact module combination you need before comparing it to anything else.
Confirm current rates at eway-crm.com/price, including whether the three-year term is still offered.
What the pricing page doesn't show
- The advertised price is one module. Contacts & Companies is the base; Sales and Projects are separate per-user subscriptions. A Plus seat with both modules is $80/user/month — double the headline — and that is the configuration most teams actually want.
- Automatic email saving is a Standard feature, not a Lite one. Since Outlook email capture is the entire reason most teams choose eWay-CRM, Lite at $20 is a trap tier for the core use case and the honest entry point is $27.
- The free plan's 200 MB storage is the binding limit long before the feature list is. One workflow and one view per module also make it an evaluation tool rather than a plan a growing team can sit on.
- The lifetime licence carries a 15% annual support fee on top of the $369/user one-time cost — roughly $55/user/year — so 'lifetime' still means a recurring line item.
- Implementation is $960 per consultant day. For an Outlook-embedded CRM with data migration from an existing system, that is rarely a single day.