LiveChat Pricing Explained (2026)
LiveChat runs $19 to $79 per agent per month on annual billing. The visitor tracking cap, not the agent count, is what usually forces the tier upgrade.
| Plan | Price | Billing | What you get |
|---|---|---|---|
| Starter | $19/agent/mo | billed annually ($25 monthly) | 1 user, 100 tracked visitors, 1 recurring campaign, 60-day chat history, basic widget customization, 24/7 support |
| Team | $49/agent/mo | billed annually ($59 monthly) | Unlimited users, 400 tracked visitors, unlimited campaigns, unlimited chat history, full widget customization, basic reporting |
| Business | $79/agent/mo | billed annually ($89 monthly) | 1,000 tracked visitors, work scheduler, staffing prediction, advanced and on-demand reporting, agent performance metrics, SMS and Apple Messages for Business |
| Enterprise | Custom quote | contact sales | Customizable tracking limits, SSO, HIPAA compliance, white-label widget, dedicated onboarding, SLAs, engineer support |
| ChatBot (add-on) | From $52/mo | billed annually, separate product | Automated conversation flows — a sibling product in the Text platform, not bundled into any LiveChat tier |
You are billed on agents, but limited by visitors
LiveChat's price scales with headcount and its capability scales with traffic, and those two things move independently. That mismatch is the defining feature of this pricing model.
Each tier carries a hard visitor tracking limit: 100 on Starter, 400 on Team, 1,000 on Business. That number governs how many concurrent site visitors LiveChat will watch and let you engage proactively. A four-person support team on Team pays $196 a month and gets 400 tracked visitors — fine for a niche B2B site, immediately insufficient for a mid-size ecommerce store on a Friday. The store has to move to Business at $79 a head, not because its agents need work schedulers, but because its traffic outgrew the allowance.
Work out your concurrent visitor peak before you pick a tier. It is the constraint that will actually bite.
The one-user Starter trap
Starter's $19 is the number in every comparison table and it applies to precisely one person. There is no second seat available at that rate. The real question for any team is not "Starter or Team" but "how much does Team cost me", and the answer at list price is:
| Agents | Team ($49 annual) | Business ($79 annual) | Monthly-billed Team ($59) |
|---|---|---|---|
| 3 | $1,764/yr | $2,844/yr | $2,124/yr |
| 8 | $4,704/yr | $7,584/yr | $5,664/yr |
| 20 | $11,760/yr | $18,960/yr | $14,160/yr |
Twenty agents on Business is $18,960 a year before the ChatBot add-on. That is where LiveChat stops being the affordable option and Crisp's flat per-workspace model starts looking materially cheaper — Crisp's top published tier is $295 a month regardless of how many people log in.
Where Business earns the extra $30
Business adds work scheduler, staffing prediction, agent performance metrics, on-demand reporting, plus SMS and Apple Messages for Business. Every one of those is a management feature. They are worth $30 per agent per month when you have enough agents that shift coverage is a recurring problem and someone's job includes staring at queue metrics — realistically six people and up.
Below that, a team of three does not need staffing prediction. Stay on Team, and revisit when you hire your fifth.
The Team-to-Business jump also buys you 1,000 tracked visitors instead of 400, and for a lot of buyers that alone is the reason. If it is, be honest about it — you are buying traffic capacity and getting reporting thrown in.
Annual versus monthly
The discount is $6 per agent per month on Starter and Team and $10 on Business. There is no seat minimum and no contract floor, so a two-person team can pay for exactly two seats. Given the 14-day trial is genuinely no-credit-card, the sensible sequence is trial, then a month or two of monthly billing, then switch to annual once you know the tool has stuck.
Who this model suits
LiveChat is priced for a dedicated support team of three to fifteen agents on a site with predictable traffic — the pricing is transparent, there are no consumption surprises, and you can forecast the bill exactly. Nothing on the invoice depends on how many conversations you actually handle, which is a real advantage over usage-billed competitors like Tidio.
It punishes two groups. Large teams, because per-agent billing at $79 compounds badly past twenty seats. And high-traffic sites with small support teams, because the visitor cap forces an upgrade the headcount does not justify. If you are a two-person team on a busy storefront, you are the worst possible fit for this pricing shape.
Check the source before budgeting
The rates above are LiveChat's published list prices as of July 2026. Visitor tracking limits and add-on pricing get revised more often than the headline per-agent figures — confirm on livechat.com before you commit, particularly if the ChatBot add-on is part of your plan.
What the pricing page doesn't show
- Starter allows exactly one user. It is a solo plan dressed as an entry tier, so the moment you add a second agent your per-seat price goes from $19 to $49 — a 158% increase for the whole team, not just the new hire.
- Visitor tracking is capped per plan: 100 on Starter, 400 on Team, 1,000 on Business. A site with real traffic exhausts Team's allowance long before its agents are busy, which turns a support decision into a marketing-traffic decision.
- ChatBot is a separate subscription starting at $52 a month. LiveChat markets AI heavily, but automated conversation flows are not included in any of the three published tiers.
- Starter keeps only 60 days of chat history. If you ever need to audit a conversation from last quarter or train on past transcripts, that data is gone unless you are on Team or above.
- Paying monthly instead of annually adds $6 to $10 per agent per month. On a ten-agent Business plan that is $1,200 a year for the privilege of flexibility.