OpenCRM Pricing Explained (2026)

One price, everything included

OpenCRM charges £44 per user per month, excluding VAT. That is the whole rate card.

There is no Starter, Professional or Enterprise. No feature is gated behind an upgrade. The published position is explicit — "no upgrade ladder, no feature gates" — and what you get is CRM, sales pipeline, marketing, support ticketing, project and activity management, 2TB of file storage, user permissions, full customisation, GDPR features, UK data centres and a UK-based support team.

In a category built on tier archaeology, that is the product's main commercial argument.

The tier ladder is the cost most buyers miss

The reason flat pricing is worth something is not simplicity for its own sake. It is that tiered CRMs systematically hide the price of the thing you need.

The pattern is familiar: budget for the $25 entry tier, discover during implementation that workflow automation is in the $50 tier, the API is in the $75 tier, and SSO is in the enterprise plan with a sales call attached. The realised price is routinely double the budgeted one.

At £44, OpenCRM's price is known on day one and stays known. For a small business without a procurement function to run that gauntlet, the certainty has genuine value.

Where it sits on price

£44 is roughly $56 at typical exchange rates.

So OpenCRM is mid-market, not cheap. The comparison that flatters it is against the tier of each competitor that actually includes everything OpenCRM does — which for HubSpot and Salesforce is considerably higher, and for the cheaper tools is often not available at any price.

The comparison that does not flatter it is against a competitor's entry tier when that tier genuinely covers your needs. If you want a simple deal pipeline and nothing more, £44 buys a lot of unused capability.

VAT is 20% of the decision

The published price excludes VAT. UK buyers pay £52.80 per user per month, or £633.60 a year per seat.

That is not a criticism — B2B pricing in the UK is conventionally quoted ex-VAT and most buyers reclaim it. But anyone comparing £44 against a US competitor's VAT-inclusive-equivalent dollar figure is comparing incorrectly, and any budget presented internally should use the gross number.

Flat pricing works against you at scale

There is no published volume discount. Fifty users cost £2,200 a month; five cost £220.

Most competitors offer bands or negotiated enterprise rates above a certain seat count, so OpenCRM's relative position weakens as the team grows. At ten users it is competitively priced; at eighty, a vendor with volume pricing will usually undercut it.

Published flat pricing does not always mean fixed pricing, though. For deployments above about thirty users it is worth asking directly — the answer costs nothing.

UK residency is the specialist argument

UK data centres, a UK-based support team and GDPR features are not marketing garnish for a specific class of buyer.

UK public sector, NHS-adjacent organisations, legal practices and regulated financial firms frequently face procurement rules requiring data to remain onshore, with a supplier answerable in the same jurisdiction. For those buyers, a US-hosted CRM is a months-long compliance argument; OpenCRM is not.

Having support in the same time zone, speaking to people who understand UK business practice, is a smaller but real advantage that flat-rate buyers consistently report as the reason they stay.

For a company with no residency requirement, none of this is worth a premium.

What you give up

OpenCRM is not the largest ecosystem in the market. Its integration catalogue and third-party app availability are narrower than HubSpot's or Salesforce's, and the hiring pool for experienced administrators is smaller.

For most small and mid-sized UK businesses neither matters — the integrations that exist cover the common stack, and the vendor's own support team fills the administration gap in a way that a larger vendor's would not.

For an organisation with an unusual integration requirement, check it explicitly before assuming "all features" covers it.

Who should buy it

UK small and mid-sized businesses that want a complete CRM at a known, unchanging price, with onshore data and UK support — particularly regulated organisations for whom data residency is a procurement requirement rather than a preference. For that buyer £44 all-in is straightforwardly good value.

It suits badly teams whose needs are genuinely met by a cheaper competitor's entry tier, large deployments above about fifty users where flat pricing loses to volume bands, and non-UK buyers who gain nothing from the residency proposition while carrying currency exposure. Check opencrm.co.uk for current rates, budget the VAT-inclusive figure, and take the free trial.