Vtiger CRM Pricing Explained (2026)
Vtiger's free One Pilot plan covers 10 users, and paid One Growth is $12 per user per month annually — but a 15-user cap makes Professional the real floor.
| Plan | Price | Billing | What you get |
|---|---|---|---|
| One Pilot | $0 | Free forever | Up to 10 users, 3,000 records, core CRM across sales, help desk and marketing modules |
| One Growth | $12/user/mo | Standard User, billed annually | Up to 15 users and 100,000 records, workflow automation, pipeline management, multi-module access |
| One Professional | $30/user/mo | Standard User, billed annually | Unlimited users and records, deeper automation, expanded reporting, help desk and project modules |
| One Enterprise | $42/user/mo | Standard User, billed annually | Everything in Professional plus enterprise governance, advanced customization and higher platform limits |
| One AI | $50/user/mo | Standard User, billed annually | Top tier with Vtiger's AI capabilities layered over the full Enterprise feature set |
| Open Source edition | $0 licence | self-hosted, you supply infrastructure | Full source, no per-seat licence fee — you carry hosting, upgrades, security patching and support yourself |
Record counts, not seats, decide your tier
Most CRMs make you upgrade when you hire. Vtiger makes you upgrade when your database fills up. One Pilot stops at 3,000 records. One Growth stops at 100,000. Professional and above are unlimited. For a team doing steady outbound, that record ceiling arrives well before the user ceiling does — a two-person sales team importing a prospect list can burn through Pilot's 3,000 in a single afternoon.
So the honest way to price Vtiger is to forecast your record volume for the next eighteen months and pick the tier that survives it. Counting seats first gives you the wrong answer.
The Growth-to-Professional cliff
One Growth is the plan people fall in love with: $12 per user per month for sales, help desk, marketing and projects in one subscription is genuinely cheap. It is also capped at fifteen users and 100,000 records, and there is nothing between it and $30 Professional.
What that looks like in practice:
| Team size | One Growth ($12) | One Professional ($30) |
|---|---|---|
| 5 users | $720/yr | $1,800/yr |
| 15 users (Growth max) | $2,160/yr | $5,400/yr |
| 16 users | not available | $5,760/yr |
| 40 users | not available | $14,400/yr |
Adding a sixteenth person costs you $3,600 a year, because the higher rate reprices everyone. If you are at thirteen or fourteen seats and hiring, model Professional now — the surprise is worse than the expense.
Two seat types, and which one you get quoted
Vtiger prices a Standard User (full platform) separately from a Single App User (one module). The relationship between the two is not consistent across tiers. On One Growth, Single App is $20 against Standard's $12 — the multi-app plan is the cheaper one, because Growth's whole pitch is bundling. On Enterprise and One AI the order flips: Single App is $38 against $42 and $50.
The practical takeaway is that a support-only team belongs on Single App at the top end and on Standard at the bottom end, and nobody will tell you that unless you ask. Check the column your quote was built from.
Annual versus monthly
The published per-user rates are annual. Vtiger advertises savings of up to 34% for yearly billing, so monthly costs meaningfully more. There is no seat minimum, which matters more than it sounds — a solo founder can pay for exactly one Professional seat, something SugarCRM's fifteen-user floor makes impossible.
The open-source question
The self-hosted edition costs nothing to licence and this is the single most misread line in Vtiger's pricing. It is not a free version of the cloud product. It trails on features, especially the newer AI and automation work, and it hands you hosting, upgrades, security patching and support. If you have a sysadmin with spare capacity and a strong reason to keep data on your own hardware, it is a legitimate saving. If you are choosing it purely to avoid $12 a seat, you will spend more in engineer hours than you save in licence fees inside six months.
Who this pricing rewards
Small teams under fifteen people with modest data volume get an unusually good deal — the all-in-one bundle at $12 undercuts buying a separate CRM and help desk, which is exactly the trade Vtiger is selling against Zoho CRM and Freshsales. Mid-size teams past the Growth cap pay Professional rates that are competitive but no longer remarkable.
It punishes teams sitting right on the boundary. Fourteen users and 95,000 records is the worst place to be in Vtiger's pricing, because every bit of growth triggers a step change rather than a slope.
Verify before you budget
These are Vtiger's published list rates as of July 2026, taken from the company's own pricing page. Editions and caps get revised, Booster Pack contents shift, and regional pricing varies — confirm on vtiger.com before you commit a number to a spreadsheet.
What the pricing page doesn't show
- One Growth caps at 15 users and 100,000 records. Hit either ceiling and the only way up is One Professional at $30 — a 150% jump per seat with no intermediate step.
- Vtiger sells two seat types. A Single App User on One Growth is $20/user/month, more than the $12 Standard User, because the cheap Growth rate assumes multi-module access. Read which column your quote is priced from.
- Monthly billing exists but costs more; Vtiger advertises savings of up to 34% for paying yearly. The $12 figure is the annual rate, not what you pay month to month.
- The free open-source edition has no licence cost and no vendor support. You are buying server time, an upgrade path you maintain yourself, and someone on staff who can read PHP.
- Booster Packs let you bolt individual features onto a lower edition rather than upgrading it. Useful, but two or three boosters can quietly cost more than the tier above.