CRM by Industry

Helpdesk Software

Helpdesk and ticketing platforms — from enterprise multi-channel suites to collaborative inboxes and AI-first auto-resolution agents.

Helpdesk software in 2026 is a wider category than it used to be. The traditional ticketing stack (queue, status, assignee, SLA) is still the operational core, but the buying conversation now rotates around AI deflection rates, multi-channel coverage, and how cleanly the platform integrates with the rest of the customer record. The vendors below cluster into four shapes — full-suite enterprise platforms, AI-first conversational tools, collaborative inboxes for teams that hate ticketing, and vertical-specific helpdesks built for ecommerce or B2B SaaS. For a ranked shortlist, see Best Helpdesk Software (2026).

Agile CRM

Cloud CRM from the 500apps group that combines sales, marketing automation and a help desk. Aimed at small businesses; free for up to 10 users.

Apptivo

Modular cloud business suite with Sales CRM, Help Desk, Field Service, Campaigns and other apps. Aimed at small and mid-sized businesses.

BlueCamroo

BlueCamroo combines CRM, projects, support tickets, time tracking and invoicing in one platform for small and mid-sized businesses. It charges a single price per user, $39 a month, with all features included.

BoldDesk

Help desk with AI agents and ticketing across email, live chat, WhatsApp, SMS, voice, Teams, Slack, Facebook and Instagram. Sold as one plan to support teams of any size.

Capacity

AI support automation platform for mid-market and enterprise contact centers. Virtual agents handle voice, chat, SMS and email, with 270+ integrations to systems of record.

Deskpro

Help desk for customer support, IT and HR teams, with email, chat, voice, SMS, WhatsApp and social channels. Deskpro Cloud is hosted, and Deskpro Private runs on your own servers.

eDesk

Help desk for ecommerce sellers that pulls messages from Amazon, eBay, Walmart, Shopify, TikTok Shop and social channels into one inbox, with an AI Agent billed per resolved outcome.

EngageBay

CRM, marketing automation and help desk suite for small businesses and startups, with a free plan for up to 15 users and 250 contacts.

FreeScout

Open-source help desk and shared inbox built on PHP and Laravel that you host yourself, with unlimited agents, tickets and mailboxes and 50+ paid or free modules.

Front

Shared inbox and help desk for email, SMS, chat and social conversations, with AI add-ons for drafting and auto-resolving. Built for customer-facing teams that share work across departments.

Gleap

Support and feedback platform for software teams: in-app bug reports with session replay, live chat, a knowledge base and Kai AI agents. Built for SaaS and app teams.

Gorgias

Help desk and AI agent for ecommerce stores, with order data from Shopify and other platforms shown next to each ticket. Priced by ticket volume.

Halo Service Solutions

Service management suite with HaloITSM, HaloPSA and HaloCRM modules sold at one per-agent price. Built for IT teams, managed service providers and service departments.

HappyFox

Help desk, IT service desk and CRM products from one vendor, with AI agents for ticket resolution. Built for support and IT teams, including education, ecommerce, healthcare and real estate.

Help Scout

Shared inbox and help desk that looks like email, with a knowledge base, live chat and the Compass AI agent. Built for support teams of 2 to 50 agents.

HelpDesk

Ticketing system from Text (formerly LiveChat) that merges email, live chat, Messenger and SMS into one inbox, with AI agents and reply suggestions. Built for small and mid-sized support teams.

Helply

AI-native help desk with a shared inbox and AI agents that investigate and resolve tickets. Charges for AI work in credits, with unlimited users on every plan.

HelpSpot

Help desk software from UserScape with one flat annual price per agent count, in US cloud, EU cloud or self-hosted form. Built for small and mid-sized support and IT teams.

Hiver

Customer service platform with a shared inbox, ticketing, AI agents and channels for email, chat, Slack, voice and WhatsApp. Sold as Hiver Omni or as Hiver in Gmail.

HubSpot Service Hub

HubSpot's help desk product, built on its CRM. It covers ticketing, a knowledge base, a customer portal and an AI Customer Agent. Built for support teams from 2 users up.

Intercom

Intercom is a customer service platform with a shared inbox, ticketing, messenger and Fin, an AI agent billed per resolved conversation. Priced per seat for support teams.

Issuetrak

Issuetrak is a help desk and issue tracking system sold as cloud (per agent per month) or on-premises (one-time licence plus yearly maintenance). End users are unlimited and free.

Jitbit Helpdesk

Jitbit Helpdesk is a ticketing system that turns email, web, chat and WhatsApp requests into tickets. Sold as SaaS in plans by agent count, or self-hosted.

Kapture CX

Kapture CX is an AI customer experience platform for enterprises, built around AI agents on voice, chat, email and social channels. Pricing is quote-based.

Kayako

Kayako One is a help desk with unified inbox, ticketing, knowledge base and live chat, plus Kay, an AI agent billed at $1 per resolved ticket with no seat fees.

Kustomer

Kustomer is a customer service platform combining CRM, omnichannel messaging, workflows and AI agents. It serves 600+ B2C and B2B companies; pricing is quote-based.

LiveAgent

LiveAgent is a help desk with ticketing, live chat, a built-in call center, knowledge base and social channels. Four per-agent plans start at $15 a month.

LiveHelpNow

LiveHelpNow is a support platform with live chat, ticketing, a knowledge base and AI add-ons. Plans run $39 to $79 a month, with AI priced separately.

monday service

monday service is a ticketing and service-management product on monday.com boards, with email and form intake, AI ticket triage, a customer portal and dashboards for support and IT teams.

Odoo Helpdesk

Odoo Helpdesk is the ticketing app in Odoo, with kanban boards, SLA rules, email, web form and live chat intake, a knowledge base and support contracts linked to Odoo's sales and timesheet apps.

OpenCRM

OpenCRM is a UK-hosted CRM with sales, helpdesk, project management, email marketing and order management in one plan at £44 per user per month, with a Xero sync.

Oracle Fusion Service

Oracle Fusion Cloud Service combines service reps and AI agents across self-service, assisted support, field service and internal help desks. Built for large enterprises already on Oracle Fusion Applications.

osTicket

osTicket is an open-source support ticketing system with email, web form and API intake, ticket filters, help topics, SLAs and a customer portal. Hosted plans are sold through SupportSystem.

OTRS Community Edition

Free, open-source ticketing and IT service management system. Centuran Consulting has maintained it since OTRS AG ended community development in January 2021.

ProProfs Help Desk

Ticketing help desk with a shared inbox, AI response drafts and automation rules, from ProProfs. Has a free single-user plan and per-user paid plans.

Pylon

Support platform for B2B companies that works in Slack, Microsoft Teams, email, Discord and chat, with AI agents that investigate and answer tickets.

Re:amaze

Help desk for e-commerce and online businesses that combines email, live chat, social, SMS, voice and video in one inbox, with an AI agent and Shopify integration.

Request Tracker (RT)

Open-source ticketing and request tracking software from Best Practical, available as Cloud RT, on-premise or self-hosted. Includes optional AI features.

Richpanel

AI-first help desk for e-commerce and DTC brands, with email, chat, SMS, WhatsApp and social in one inbox and AI agents that resolve tickets.

SaaS First

Customer Messaging

Customer engagement platform from New Zealand that combines an omnichannel inbox, help desk, live chat, an AI chatbot called Milly, CRM and marketing tools.

Salesforce Service Cloud

Salesforce's customer service product, with case management, omnichannel support, knowledge management and Agentforce AI agents. Sold in five editions from $25 to $550 per user.

Salesmate

CRM with pipeline management, marketing automation, ticketing and AI agents in one platform. Serves 8,500+ businesses and lists 700+ integrations.

SherpaDesk

Help desk and PSA software for small IT teams and MSPs, with ticketing, time tracking, invoicing, projects and asset management. The first agent is free.

SmarterTrack

Help desk from SmarterTools with ticketing, live chat, call logging, a knowledge base and portal. Runs on your own server or as a hosted service at $20 per agent per month.

Spiceworks Cloud Help Desk

Cloud help desk from Spiceworks with ticketing, an end-user portal and unlimited end users. Free for 1–5 technician seats; Premium is $6 per seat per month.

SupportBee

Shared-inbox help desk that turns email into tickets, with a knowledge base and customer portal. $17 per seat per month annually on Startup, $21 on Enterprise.

SupportPal

Self-hosted help desk with unlimited operators, users and tickets for a flat fee: $29.95 per month or $299.95 per year, one brand included.

Syncro

RMM, PSA and Microsoft 365 management platform for MSPs and internal IT teams. Priced per technician with unlimited endpoints.

TeamSupport

B2B customer support and success platform with ticketing, live chat and account-level customer intelligence, built for technology companies.

Teamwork Desk

Help desk from Teamwork.com that turns client emails into tickets and tasks on Teamwork projects. Built for agencies and service teams that already run projects in Teamwork.

Thena

AI support platform for B2B teams that turns Slack, email, MS Teams, web chat and Discord conversations into tickets. Built for SaaS companies that support customers in shared channels.

Unthread

AI-native help desk that turns Slack and Microsoft Teams messages into tickets. For IT, HR, support and RevOps teams that take requests in chat.

Vivantio

ITSM and service desk platform with ITIL incident, problem and change management, a CMDB and no-code workflows. For IT teams and shared-services teams such as HR and facilities.

Vtiger CRM

CRM with sales, marketing and help desk modules and an open-source core, sold as cloud plans. For small and mid-size businesses that want one customer record across teams.

Wavity

Help desk, ITSM, work management and CRM platform with AI agents and a no-code builder. For IT and operations teams that want one service platform.

Zammad

Open-source help desk (AGPLv3) that puts email, chat, phone, SMS, WhatsApp and social tickets in one queue. Self-hosted or hosted in Germany, for IT and support teams.

Zendesk

Customer service platform with ticketing, messaging, live chat, voice, help center and AI agents. Sold per agent to support teams from startups to enterprises.

Zoho Desk

Help desk from Zoho that unifies email, social, chat, phone and web-form tickets, with a knowledge base and Zia AI. Free for 3 agents; paid plans from $7 per agent a month.

Freshdesk

Help desk from Freshworks that turns email, WhatsApp, social and chat messages into tickets, with AI agents and a knowledge base. Built for support teams of 5 to several hundred agents.